Michelle Ake Castro
San Antonio,TX
Summary
Dynamic professional with a proven track record at EMS Trucking LLC and EVL Transportation, excelling in data accuracy and customer service. Skilled in multitasking and active listening, adept at improving response times and resolving service issues efficiently. Fluent in Spanish, offering exceptional clerical support and organization skills, ensuring competitive pricing and confidentiality.
Overview
2
2
years of professional experience
Work History
Spfm Lp
Data Entry Work
San Antonio, TX
07.2024 - 09.2024
- Identified discrepancies between source documents and entered data.
- Checked source documents against entered data to ensure accuracy.
- Maintained confidentiality of sensitive information entered into the system.
- Organized files according to established procedures for easy retrieval later on.
- Operated various office equipment such as scanners, printers. when required.
Dispatcher
EMS Trucking LLC
San Antonio, TX
03.2024 - 07.2024
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Verified driver credentials prior to assigning them a route or task.
- Resolved customer complaints related to service issues or delays.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Provided timely updates to customers regarding their orders or requests.
- Assigned drivers to appropriate routes based on customer needs.
RVL Transportation
Secretary in office
Laredo, TX
01.2023 - 12.2023
- Performed regular price checks to ensure competitive pricing.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Performed data entry into computer systems; ensured accuracy of all entered information.
Education
High School Diploma -
Lyndon B. Johnson High School
Laredo, TX05-2021
Some College (No Degree) - Accounting
Texas A&M University
San Antonio, TXSkills
- Basic math
- Training & Development
- Time management
- Active listening
- Recordkeeping
- Organization and time management
- FLUENT IN SPANISH
- Clerical support
- Multitasking
- Good Telephone Etiquette
- Customer service
Timeline
Spfm Lp
Data Entry Work
07.2024 - 09.2024
Dispatcher
EMS Trucking LLC
03.2024 - 07.2024
RVL Transportation
Secretary in office
01.2023 - 12.2023
High School Diploma -
Lyndon B. Johnson High School
Some College (No Degree) - Accounting
Texas A&M University
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