Michelle Alcoran
Kailua-Kona,HI
Summary
Dynamic professional with a proven track record in hospitality and sales, exemplified during my tenure at Marriott Vacations Worldwide. Skilled in fostering guest experiences and accountability, I excel in high-pressure environments, ensuring customer satisfaction. Expertise in hospitality service and a fast learner, I significantly contribute to team success and customer loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Host
Big Kahuna Grill
Kailua-Kona, HI
06.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Backed up servers by checking on tables and retrieving items for guests.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Sales Associate
Macys Inc
Kailua-Kona, HI
04.2024 - 06.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Hardware Sales Associate
Home Depot
Boerne, TX
03.2023 - 12.2023
- Utilized expert knowledge of hardware products to educate both customers and fellow associates on product offerings.
- Assisted customers in selecting the appropriate hardware products for their specific needs, resulting in higher customer satisfaction.
- Maintained a clean and organized store environment at all times, promoting a positive shopping experience for customers.
- Contributed to inventory management by accurately tracking stock levels and placing orders when needed, minimizing out-of-stock occurrences.
Server
Peggys on the Green
Boerne, TX
05.2022 - 01.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
Host & Server Assistant
The Creek Restaurant
Boerne, TX
12.2021 - 05.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Marketing Executive
Marriott Vacations Worldwide
Waikoloa, HI
10.2018 - 04.2021
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Provided accurate information regarding local attractions, restaurants and activities.
- Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Scheduled and confirmed restaurant reservations for guests.
Education
Kealakehe High School
Skills
Fast learner
Positive Team Player
Accountability
Guest experiences
Hospitality service expertise
Languages
German
Native or Bilingual
Timeline
Host
Big Kahuna Grill
06.2024 - Current
Sales Associate
Macys Inc
04.2024 - 06.2024
Hardware Sales Associate
Home Depot
03.2023 - 12.2023
Server
Peggys on the Green
05.2022 - 01.2023
Host & Server Assistant
The Creek Restaurant
12.2021 - 05.2022
Marketing Executive
Marriott Vacations Worldwide
10.2018 - 04.2021
Kealakehe High School