Michelle Aletto
Austin
Summary
A creative, strategic leader who strives to cultivate camaraderie and loyalty in the workplace while readily taking on ambiguous tasks and meeting tight deadlines. Possesses practical knowledge of medium to large-scale retail and customer support organizations. Thrives in a fast-paced environment and possesses a high value for building relationships and rapport with business leaders as well as the end customer.
Overview
19
19
years of professional experience
Work History
Store Manager
360 Nueces
Austin
11.2016 - Current
- Oversees all in-store day-to-day operational activity including:
- Employees
- Workforce management and employee supervision
- Employee enrichment and motivation
- New hire training and continuing education
- Inventory and Sales
- Inventory management, flow analysis and merchandising
- Sales reporting and analysis
- Vendor account management and purchasing
- Systems and Operations
- Point of sale support and updates
- Store security and incident reviews
- Liaise with Austin PD for community issues and updates
- Customer Experience
- Collect and implement customer feedback and requests
- Cultivate strong rapport with premium customers
- A creative, strategic leader who strives to cultivate camaraderie and loyalty in the workplace while readily taking on ambiguous tasks and meeting tight deadlines.
- Possesses practical knowledge of medium to large-scale retail and customer support organizations.
- Thrives in a fast-paced environment and possesses a high value for building relationships and rapport with business leaders as well as the end customer.
Store Lead
360 Nueces
Austin
08.2015 - 11.2016
- Inventory Purchasing Specialist
- Bulk orders from premium vendors
- Wine ordering specialist
- Employee Learning and Development
- New Hire Training
- Continuing Education
- Special Initiatives
- Wine Tasting Classes
Barista and Cashier
360 Nueces
Austin
05.2014 - 08.2015
- Customer Facing:
- Made-to-order food and coffee preparation
- Wine and beer concierge
- Tending to general customer needs
- Inventory and Financial:
- Product shipment receiving
- Restocking and organization
- Ensuring cash accuracy in POS, daily bank deposits and change orders.
Manager
Boiling Pot
Austin
10.2010 - 09.2014
Manager
Roberto's Pizza
Mercer Island
07.2008 - 10.2010
Manager
Yogurt Place
SoHo
02.2007 - 07.2008
Education
Mercer Island High School
Mercer Island, USASkills
- Microsoft Office Suite
- Vendor Management
- Employee Management
- Inventory Purchasing and Merchandising
- Process Improvement
- Verbal Communication
- Written Communication
- Training
- Workshop Facilitation
- Inter-organizational Communication
- Collaboration
- Clover Dashboard
- GFI
- UNFI
- HomeBase
- When I Work
- Slack
- G-Suite by Google
- Toast
Tools And Technologies
Clover Dashboard, GFI, UNFI, HomeBase, When I Work, Slack, G-Suite by Google
Additional Employment
ROYAL BLUE GROCERY, Austin, TX, 05/01/14
Timeline
Store Manager
360 Nueces
11.2016 - Current
Store Lead
360 Nueces
08.2015 - 11.2016
Barista and Cashier
360 Nueces
05.2014 - 08.2015
Manager
Boiling Pot
10.2010 - 09.2014
Manager
Roberto's Pizza
07.2008 - 10.2010
Manager
Yogurt Place
02.2007 - 07.2008
Mercer Island High School