Michelle Allen
Charlotte,NC
Summary
Experienced Clinical Operations Leader with 16+ years in endodontic practice management, workflow optimization, and team development. Proven track record of driving efficiency, increasing production, and implementing systems that support scalable growth. Skilled in training, onboarding, and protocol creation, with a strong foundation in clinical excellence and cross-functional collaboration. Passionate about leveraging this experience in a broader role in my next career.
Overview
16
16
years of professional experience
Work History
Polished Academy: Endo Assisting Amplified
Founder/Course Creator
03.2024 - Current
- Designed and launched an online educational platform for dental assistants focused on root canals.
- Developed and delivered engaging video modules, downloadable resources, and practical training tools to empower assistants in becoming high-performing, valued team members.
- Promoted the course through strategic messaging and branding aimed at personal and professional transformation for dental assistants.
Sales and Educational Consultant
SonEndo
03.2021 - Current
- Facilitated product understanding and enthusiasm that directly contributed to increased system adoption and sales conversions across multiple practices.
- Delivered in-practice consulting, presentations, and hands-on workshops to dental teams on the successful implementation of the GentleWave System.
- Advised practices on optimizing workflow, scheduling, and team training to maximize clinical efficiency and patient outcomes.
- Acted as a liaison between technology adoption and clinical integration, helping teams adapt new protocols into daily operations seamlessly.
Clinical Team Leader
Ballantyne Endodontics
01.2009 - Current
- Led scheduling optimization and team workflow enhancements over a five-year period, boosting clinical capacity and increasing daily production from $8,673 to $22,398 through expanded treatment volume and improved efficiency.
- Trained clinical team members, developed and enforced protocols, and conducted quarterly job description updates to maintain operational excellence.
- Assisted in clinical procedures including digital radiographs (XCP, Carestream, J. Morita CBCT), rubber dam placement, root canal and apicoectomy setups, and post-operative patient care.
- Led new hire onboarding: reviewed resumes, conducted interviews, and collaborated with the doctor to ensure strong team alignment.
- Developed clinical protocols and scheduling templates in TDO (The Digital Office) software to enhance workflow efficiency and team coordination.
- Supported front office team by resolving scheduling conflicts and answering questions related to patient flow and provider availability.
- Created and maintained clinical systems, including sterilization routines, equipment maintenance (e.g., autoclave), and inventory oversight.
- Acted as primary clinical resource for GentleWave implementation: trained assistants, created procedural platforms, and supported integration into provider workflows.
- Managed office opening and closing routines for over 16 years, ensuring readiness for daily operations and consistent team performance.
Education
Coronal Polishing certification -
Dental staff institue
06.2020
DA1 - undefined
NCDATS
09.2008
Pre-Requisites - undefined
Guilford Tech. Community College
05.2007
High School Diploma - undefined
Trinity High School
05.2005
Skills
- Leadership
- Friendly, positive attitude
- Self-Directed
- Attention to detail
- Communication
- Time management
- Recordkeeping
- PPE compliance
- Organization and time management
Timeline
Polished Academy: Endo Assisting Amplified
Founder/Course Creator
03.2024 - Current
Sales and Educational Consultant
SonEndo
03.2021 - Current
Clinical Team Leader
Ballantyne Endodontics
01.2009 - Current
DA1 - undefined
NCDATS
Pre-Requisites - undefined
Guilford Tech. Community College
High School Diploma - undefined
Trinity High School
Coronal Polishing certification -
Dental staff institue
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