Michelle Almanza
Summary
Organized and dependable candidate successful at managing multiple priorities at a time. Strong organizational and team collaboration skills with experience in improving processes. Experienced with therapeutic techniques and client-focused care. Utilizing active listening and empathy to create supportive environment. Knowledge of crisis intervention and individualized treatment planning, ensuring effective support for diverse client needs.
Overview
5
5
years of professional experience
Work History
Substance Use Disorder Counselor
Aegis Treatment Center
Pomona
11.2025 - Current
- Manage a caseload of 42 patients and maintain timely, accurate clinical documentation in compliance with ethical and regulatory standards
- Conduct comprehensive biopsychosocial assessments, DSM-based clinical impressions, and ASAM Level of Care determinations
- Develop individualized, strengths-based care plans with measurable goals, objectives, and interventions
- Provide individual counseling using evidence-based approaches including Motivational Interviewing (MI)and Cognitive Behavioral Therapy (CBT) to facilitate relapse prevention/sobriety
- Aid clients with Medication-Assisted Treatment (MAT)
- Address psychosocial barriers to recovery through care coordination with medical providers and community resources
Quality Assurance Data Coordinator
FabFitFun
Chino, CA
08.2024 - 11.2025
- Coordinated data collection efforts from multiple departments, improving overall workflow efficiency.
- Served as a point-of-contact for external partners and clients, addressing inquiries or concerns related to product integrity.
- Ensured timely completion of projects by efficiently coordinating cross-functional teams involved in data management activities.
ABA Technician
Alora Behavioral Health
Covina, CA
09.2023 - 08.2024
- Followed Individualized Family Service Plan and developed methodologies for reaching each child's specific developmental goals.
- Monitored and documented client progress using data collection techniques.
- Collaborated with multi-disciplinary teams for comprehensive treatment planning and implementation.
- Promoted generalization of learned skills by incorporating natural environment training strategies.
- Ensured compliance with state regulations and organizational policies in all interactions.
Associate Banker
JP Morgan Chase
Brea, CA
08.2021 - 02.2023
- Enhanced client satisfaction by promptly addressing inquiries and referring to other departments for tailored financial solutions.
- Collaborated with other departments to confirm compliance with banking procedures and regulations.
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
Education
Bachelor of Arts - Psychology
California State Polytechnic University, Pomona
Pomona, CA12-2022
Skills
- Client advocacy
- Case management proficiency
- Referral Coordinator
- Ethics and Confidentiality
- Documentation and Reporting
- Quality Control
- Treatment Planning
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Substance Use Disorder Counselor
Aegis Treatment Center
11.2025 - Current
Quality Assurance Data Coordinator
FabFitFun
08.2024 - 11.2025
ABA Technician
Alora Behavioral Health
09.2023 - 08.2024
Associate Banker
JP Morgan Chase
08.2021 - 02.2023
Bachelor of Arts - Psychology
California State Polytechnic University, Pomona