Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
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Michelle A. Lusick

North Brunswick,NJ

Summary

Dynamic, results-oriented leader with over 20 years of experience in customer relations and management, consistently driving high-quality customer experiences. Proven ability to manage multiple responsibilities while maintaining a focus on excellence and efficiency. Seeking a full-time role that offers professional challenges and the opportunity to leverage strong interpersonal skills, effective time management, and advanced problem-solving capabilities. Committed to fostering positive relationships and enhancing organizational success through strategic leadership.

Overview

26
26
years of professional experience

Work History

Eldercare Professional

Independent Contract
03.2022 - Current
  • Provided personalized, compassionate care to elderly clients assisting in daily activities such as meal prep and medication reminders.
  • Monitored physical and mental health, recording changes in behavior, mood and physical condition and communicating findings to family members and medical staff.
  • Documented daily care activities, ensuring accurate record-keeping of services provided, client progress and any concerns or incidents.
  • Promoted mental and social well being by engaging clients in cognitive activities, hobbies and community outings tailored to their interests and capabilities.

Store Manager

Express
01.2000 - 01.2020
  • Led Top 100 store teams to achieve/exceed KPI’s
  • Developed and executed strategic action plans around talent development to increase sales performance, grow customer loyalty and drive team productivity.
  • Facilitated company-wide training initiatives including a multi-district rollout of enhanced scheduling, leading to increased customer engagement and company payroll savings.
  • Recognized for creating a best-in-class customer experience through a peer training program that leveraged individual strengths and fostered a positive, high energy team environment.
  • Functioned as a district trouble shooter, evaluating challenging store performances and implementing methods to optimize opportunities.
  • Visual merchandising and product placement to enhance customer shopping experience and satisfaction.

Education

Associate of Applied Science - Marketing

Middlesex County College
Edison, NJ

Skills

  • Active Listener
  • Empathy
  • Clear and Concise Communicator
  • Adaptability
  • Conflict Resolution
  • Relationship Building
  • Teamwork and collaboration
  • Attention to detail
  • Organizational skills
  • Multitasking Abilities

Accomplishments

  • President’s Leadership Award recipient for outstanding overall performance ranking in the Top 10% of Store Managers
  • Talent Development resulted in over 40 team members successfully promoted to higher roles.
  • Developed and personalized senior daily routines that supported mobility, independence, and emotional well being
  • Consistently praised by families for delivering compassionate, individualized care that enhanced quality of life for loved ones.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Eldercare Professional

Independent Contract
03.2022 - Current

Store Manager

Express
01.2000 - 01.2020

Associate of Applied Science - Marketing

Middlesex County College

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