Michelle Alva
Centreville,VA
Summary
Entry- level social media manager with a proven track record of enhancing online presence. Resourceful candidate brings drive, ambition and creativity to company. Responsible and mature team player knowledgeable in content creation and management and audience engagement. Unstoppable and enthusiastic collaborator committed to reacting appropriately and quickly to new challenges and contributing to company's success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Client Service Representative/ Social Media Manager
Sully Animal Hospital
08.2023 - Current
- Client Communication, Checking in/ outpatients for appointments, Cashier Balancing, Taking deposits for surgeries, Managing both the website, Facebook, and Instagram page, Making flyers throughout the clinic for new services we are offering.
Kennel Technician/ Veterinarian Assistant Technician/ Receptionist
Village Veterinary Clinic
08.2013 - 07.2023
- Monitor and recover animals from surgery, Clean and maintain kennels and hospitals, Hold or restrain animals during veterinary procedures, Perform routine laboratory tests or diagnostic tests, such as taking or developing x-rays/ dental x-rays, Fill medication prescriptions, Checking in appointments, Collect laboratory specimens, such as blood, urine, or feces for testing, Walk the dogs and provide championship, Feed the animals, Answering the phones and scheduling appointments, Cashier Balancing
Scriber/ Veterinary Assistant
Old Towne Veterinary Clinic
05.2021 - 05.2023
- Monitor and recover animals from surgery, Clean and maintain kennels and hospitals, Hold or restrain animals during veterinary procedures, Pulling blood to be sent out, Perform routine laboratory tests or diagnostic tests, such as taking or developing x-rays and ultrasound, Fill medication prescriptions, Client communication by checking in appointments and making appointments, Collect laboratory specimens, such as blood, urine, or feces for testing, Scribe-for the doctor on a regular basis
Veterinary Technician Assistant
Anicira Veterinary Center
10.2017 - 07.2019
- Monitor and recover animals from surgery, Clean and maintain kennels, animal holding areas, examination or operating rooms, or animal loading or unloading facilities to control the spread of disease, Hold or restrain animals during veterinary procedures, Collect laboratory specimens, such as blood, urine, or feces for testing, Client communications by checking in appointments and scheduling appointments, Exercise animals, Radiography
Dog Walker
11.2015 - 06.2017
- Exercise the dogs or provide them with companionship, Prepare food for dogs according to specific instructions, such as diet lists or schedules
Child Care Provider
10.2015 - 11.2016
- Support children's emotional and social development, encouraging understanding of others and positive self-concepts, Identify signs of emotional or developmental problems in children and bring them to parents' or guardians' attention
Cashier
George Mason Dinning
09.2012 - 05.2013
- Greet customers entering establishments, Clean and sanitize work areas, equipment, utensils, dishes, or silverware, Store food in designated containers and storage areas to prevent spoilage, Prepare a variety of foods, such as meats, vegetables, desserts, according to customers' orders or supervisors' instructions, following approved procedures
Education
General Studies Candidate -
Northern Virginia Community College
Annandale, VirginiaHigh School Diploma -
Robinson Secondary High School
Fairfax, Virginia06.2013
Skills
- Fluent in English
- Fluent in Spanish
- Basic Microsoft word, excel, and PowerPoint
- Client Communication
- Avimark experienced
- Covetrus Pulse experienced
- Animal Radiology
- Scriber
- Evet experienced
- Customer Service Skills
- Scheduling
Customer Support
Payment Processing
Customer Focus
Client Relations
Follow-up skills
Certification
- Basic Ultrasound Certified (Fast Scans, Cysto’s)
- Basic Early Childhood Career Certified (I took a 2-year course in high school and I was thought how to teach an ECC class)
Volunteer Experience
- Prince William Humane Society, 08/2017, 08/2021
- Advocates for Abused and Abandoned Pets, 01/2018, Present
Timeline
Client Service Representative/ Social Media Manager
Sully Animal Hospital
08.2023 - Current
Scriber/ Veterinary Assistant
Old Towne Veterinary Clinic
05.2021 - 05.2023
Veterinary Technician Assistant
Anicira Veterinary Center
10.2017 - 07.2019
Dog Walker
11.2015 - 06.2017
Child Care Provider
10.2015 - 11.2016
Kennel Technician/ Veterinarian Assistant Technician/ Receptionist
Village Veterinary Clinic
08.2013 - 07.2023
Cashier
George Mason Dinning
09.2012 - 05.2013
General Studies Candidate -
Northern Virginia Community College
High School Diploma -
Robinson Secondary High School
- Basic Ultrasound Certified (Fast Scans, Cysto’s)
- Basic Early Childhood Career Certified (I took a 2-year course in high school and I was thought how to teach an ECC class)
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