Michelle Alvarado Felix
Phoenix,AZ
Summary
Driven professional with a proven track record in community engagement and operations support, and notably at community enhancement. Excelled in volunteer recruitment, leveraging multilingual skills to enhance service delivery and foster community relations. Demonstrated ability to mentor and lead teams, achieving significant improvements in client support and team productivity.
Overview
6
6
years of professional experience
Work History
Volunteer
Hope's Cottage, Women's Shelter
08.2022 - Current
- Kept case files updated, accurate and aligned with requirements.
- Assisted clients with obtaining housing, employment and support resources.
- Supported clients through development of new life skills, obtaining resources and transitioning back to society.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
- Coordinated the collection, organization, and distribution of essential resources.
Team Leader
Harkins Theaters
05.2021 - 06.2023
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Built strong relationships with customers through positive attitude and attentive response.
- Reviewed, implemented and updated company records related to team activities for future reference.
Mentor
GEMS Foundation
06.2018 - 06.2022
- Monitored student academic progress, communicating with each student frequently and intervening to assist students experiencing difficulties.
- Enhanced overall student performance through consistent monitoring of progress and tailored improvement strategies.
- Developed academic action plans by evaluating students learning styles, deficiencies and goals.
- Engaged with "Gifted" children to meet emotional and academically-reasonable needs.
Volunteer
Freedom for Immigrants
02.2021 - 04.2022
- Coordinated with Legal offices nationwide to provide resources to clients.
- Developed and maintained relationships with community organizations, agencies, and clients.
- Developed and maintained accurate records of programs and services.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
Education
Bachelor of Science - Political Science
Northern Arizona University
Flagstaff, AZ05.2026
High School Diploma -
University High School
Tolleson, AZ05.2022
Skills
- Volunteer Recruitment
- Operations Support
- Data Entry
- Recordkeeping
- Community Engagement
- Multilingual
- Public Speaking
- Community Service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
American Sign Language
Professional Working
Italian
Limited Working
Timeline
Volunteer
Hope's Cottage, Women's Shelter
08.2022 - Current
Team Leader
Harkins Theaters
05.2021 - 06.2023
Volunteer
Freedom for Immigrants
02.2021 - 04.2022
Mentor
GEMS Foundation
06.2018 - 06.2022
Bachelor of Science - Political Science
Northern Arizona University
High School Diploma -
University High School
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