Michelle Ammons
Customer Service Agent
Romeoville,Illinois
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail and the restaurant industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Driver
DoorDash
Romeoville, Illinois
10.2021 - Current
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Delivered employees and materials to job sites daily.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
Customer Service Representative
Gifts For You Now
Romeoville, Illinois
09.2021 - 12.2021
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recorded account information to open new customer accounts.
- Processed online orders, exchanges, returns or refunds
Remote Customer Service Agent
Personal Creations
Romeoville, Illinois
05.2021 - 10.2021
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Communicated with clients regarding account services, statements, and balances.
- Provided primary customer support to internal and external customers.
- Conferred with management and vendors to discuss defective and unacceptable services and determine corrective action.
- Processed online orders, exchanges, returns and refunds
Customer Service Representative
Personalization Mall
Bolingbrook, IL
01.2021 - 05.2021
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recorded account information to open new customer accounts.
- Processed online orders, exchanges, returns or refunds
Customer Service Representative
FTD.com
Downers Grove, IL
02.2020 - 12.2020
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recorded account information to open new customer accounts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Process Online orders, refunds, exchanges or returns
Front Desk Receptionist
Comfort Inn & Suites
Romeoville, Illinois
08.2019 - 02.2020
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Stored guest valuables in safe and individual boxes for security.
Sales Associate
Things Remembered
Bolingbrook, IL
04.2019 - 08.2019
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Processed product returns and assisted customers with other selections.
Lead Cashier
7 Eleven Gas Station
Romeoville, Illinois
11.2018 - 02.2019
- Mentored new team members on sales software system operation.
- Maintained stock to meet expected customer demand.
- Helped customers complete purchases, locate items and join reward programs.
- Facilitated and logged store opening, closing and shift changes.
- Led cashiers and associates in providing thoughtful customer service.
Child Caretaker
Marc Burton
Chicago, IL
11.2017 - 12.2018
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Assisted with activities to support curriculum objectives.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Receptionist
Taking Memories
Chicago, Illinois
03.2015 - 11.2017
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
Sales Associate
Kay Jewelers Outlet
Lincolnwood, IL
05.2014 - 12.2014
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Processed product returns and assisted customers with other selections.
Lead Hostess
American Girl Doll
Chicago, IL
06.2008 - 04.2009
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Informed servers of newly seated parties for speedy service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
Sales Associate
Build A Bear Workshop Inc
Chicago, IL
05.2007 - 12.2007
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Processed product returns and assisted customers with other selections.
Head Hostess
Rainforest Cafe
Chicago, IL
03.2006 - 04.2007
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
Education
High School Diploma -
William Howard Taft
Chicago, IL 09.2000 - 06.2004
Skills
Creative problem solving
Timeline
Driver
DoorDash
10.2021 - Current
Customer Service Representative
Gifts For You Now
09.2021 - 12.2021
Remote Customer Service Agent
Personal Creations
05.2021 - 10.2021
Customer Service Representative
Personalization Mall
01.2021 - 05.2021
Customer Service Representative
FTD.com
02.2020 - 12.2020
Front Desk Receptionist
Comfort Inn & Suites
08.2019 - 02.2020
Sales Associate
Things Remembered
04.2019 - 08.2019
Lead Cashier
7 Eleven Gas Station
11.2018 - 02.2019
Child Caretaker
Marc Burton
11.2017 - 12.2018
Receptionist
Taking Memories
03.2015 - 11.2017
Sales Associate
Kay Jewelers Outlet
05.2014 - 12.2014
Lead Hostess
American Girl Doll
06.2008 - 04.2009
Sales Associate
Build A Bear Workshop Inc
05.2007 - 12.2007
Head Hostess
Rainforest Cafe
03.2006 - 04.2007
High School Diploma -
William Howard Taft
09.2000 - 06.2004
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