Michelle Amundsen
New Bern,NC
Summary
Experienced social services professional with client assessment, volunteer coordination, and program administration expertise, supporting seniors through efficient service coordination and resource referrals.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Social Worker I/Meals On Wheels Coordinator
Department of Social Services
New Bern, NC
02.2022 - Current
- Coordinated the scheduling of 72 volunteers to efficiently deliver meals to seniors
- Conducted client assessments and reassessments through home visits and phone consultations to ensure eligibility.
- Facilitated access to updated referral resources for clients to enhance service delivery.
Nutrition Site Supervisor/Processing Asst. IV
Department of Social Services
New Bern, NC
11.2020 - 02.2022
- Established procedures ensuring compliance with food safety standards
- Managed client records to support accreditation requirements
- Assisted in site management through client registration and coordination of activities
Assessor
Catawba Area Agency on Aging
Rock Hill, SC
2020 - 2020
- Coordinated referrals to community resources and aging support programs.
- Conducted assessments and interviews with clients to determine eligibility for services.
- Analyzed data collected from assessments and developed individualized service plans based on client needs.
Home Delivered Meals Coordinator
Meals on Wheels Orange County
Anaheim, California
2013 - 2018
- Coordinated scheduling, supervision, and training of 25 volunteers to ensure timely delivery of meals to qualifying seniors.
- Facilitated training sessions for new Meals on Wheels Coordinators to improve service delivery across the city.
- Compiled and organized reports for main office, ensuring compliance with accreditation and inspection requirements.
Administrative Support Technician
New Hanover County Public Health
Wilmington, North Carolina
2008 - 2010
- Coordinated clinic appointments to optimize patient flow.
- Supported patient check-in and registration process to enhance patient experience.
- Organized patient medical records to ensure easy access and retrieval.
Training Assistant
Eastern Kentucky University
Richmond, KY
2006 - 2008
- Assisted trainers, supervisors, and site coordinators by providing targeted technical assistance to enhance training delivery.
- Posted statewide family and child support training sessions online.
- Managed training requests, registrations, and evaluations to streamline training operations.
Office Specialist
Guilford County Department of Social Services
Greensboro, NC
2003 - 2005
- Processed public assistance checks and vouchers to facilitate timely assistance for clients.
- Reviewed and distributed work release checks to maintain accuracy and compliance.
- Assisted accounting unit and agency business manager with administrative tasks to ensure smooth operations.
The Guilford Center (Guilford County Mental Health
Guilford County
Greensboro, North Carolina
2003 - 2005
- Managed entry and updates of 300+ employee time records in PeopleSoft to ensure accurate payroll.
- Facilitated new hire onboarding, terminations, and training sessions to enhance employee integration.
- Coordinated administrative support for Human Resources team to streamline processes.
Education
Bachelor of Arts - Mass Communication
Campbell University
Buies Creek, NC05-1991
Skills
- Client assessment
- Service coordination
- Resource coordination
- Case management
- Volunteer coordination
- Records management
Certification
- American Heart Association Basic Life Support (Adult First Aid/CPR/AED)
- FEMA
Timeline
Social Worker I/Meals On Wheels Coordinator
Department of Social Services
02.2022 - Current
Nutrition Site Supervisor/Processing Asst. IV
Department of Social Services
11.2020 - 02.2022
Assessor
Catawba Area Agency on Aging
2020 - 2020
Home Delivered Meals Coordinator
Meals on Wheels Orange County
2013 - 2018
Administrative Support Technician
New Hanover County Public Health
2008 - 2010
Training Assistant
Eastern Kentucky University
2006 - 2008
Office Specialist
Guilford County Department of Social Services
2003 - 2005
The Guilford Center (Guilford County Mental Health
Guilford County
2003 - 2005
Bachelor of Arts - Mass Communication
Campbell University