Michelle Anderson
Senior Account Manager
Monroeville,OH
Summary
Detailed Senior Account Manager offering experience in delivering client-focused solutions and successfully managing multiple projects. Excellent critical thinking, problem-solving and communication skills.
Overview
26
26
years of professional experience
Work History
Senior Account Manager
Ford and Lincoln Protect MarketSource
Detroit Territory , MI
10.2014 - Current
- Mentor junior account management professionals to develop skills and increase company revenue.
- Provide extensive support in sales, technical, and business areas to key accounts.
- Work with customers to develop strategic business and account plans.
- Deliver sales presentations and pitches to clients, upper management, and junior sales associates for demonstration.
- Develop deep knowledge of customer businesses and relationship to company objectives.
- Researched emerging industry trends, applications, and concepts to enhance products and services
- Awarded Account Manager of the Year
- Performance increase of 14%
Finance Manager
Bauman Auto Group
09.2009 - 09.2014
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
- Reviewed documentation and identified financial discrepancies where applicable.
- Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.
- Created organizational structures to improve accounting and finance functions.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Grew department profit by 40% in the first year and maintained 10% growth year over year.
Sales Manager
Dorr Hyundai
05.2004 - 07.2009
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Sales Representative/Secondary Finance Manager
Sandusky Toyota Chrysler Plymouth Dodge Jeep
12.1997 - 05.2004
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Education
No Degree - Business Management And Marketing
Bowling Green State University
Bowling Green, OHAFIP Senior Certified - Compliance
The Association of Finance And Insurance
09.2016
Skills
- Goals and Performance
- Operations
- Excellent Negotiation Skills
- Sales Tactics
- Trend Forecasting
- Staff Management
- Systems and Software Expertise
- Territory Management and Scheduling
- Revenue Generation
- Business Development
- Customer Relations
- Digital Marketing
Timeline
Senior Account Manager
Ford and Lincoln Protect MarketSource
10.2014 - Current
Finance Manager
Bauman Auto Group
09.2009 - 09.2014
Sales Manager
Dorr Hyundai
05.2004 - 07.2009
Sales Representative/Secondary Finance Manager
Sandusky Toyota Chrysler Plymouth Dodge Jeep
12.1997 - 05.2004
No Degree - Business Management And Marketing
Bowling Green State University
AFIP Senior Certified - Compliance
The Association of Finance And Insurance
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