Michelle Anderson
Buffalo,NY
Summary
Highly motivated and committed professional with proven history of superior performance at individual, team and organizational levels. Strong ability to multitask and prioritize workloads with little or no supervision. Detail oriented professional looking to bring personable and team building skills to deadline-driven environment.
Overview
4
4
years of professional experience
Work History
Sales & Customer Relations Manager
PackPro Training
Bowmansville, NY
11.2024 - Current
- Developed and implemented customer feedback systems to enhance service quality.
- Managed customer inquiries and complaints, ensuring timely resolutions.
- Trained and mentored team members on effective communication strategies.
- Analyzed customer data to identify trends and improve satisfaction rates.
Marketing Manager
Chick-fil-A
Transit & Losson
12.2021 - 11.2024
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Created and managed social media campaigns to increase brand engagement.
Education
Bachelor of Science - Integrated Marketing Communication
Canisius University
Buffalo, NY05.2024
High School Diploma -
West Seneca East Senior High School
West Seneca, NY06.2013
Skills
- Efficient multitasker
- Enthusiastic
- Excellent communication skills
- Creative
Internships & Community Service
- Make-A-Wish Foundation Program Intern: January- May 2024
-Developed Exploration Call template
-Worked with families to complete intake call
-Volunteered at Gala
- Youth soccer coach
- "For Goodness Cakes" volunteer
- Buffalo City Mission volunteer
- Hurricane Sandy volunteer
- Indian reserve volunteer
Timeline
Sales & Customer Relations Manager
PackPro Training
11.2024 - Current
Marketing Manager
Chick-fil-A
12.2021 - 11.2024
Bachelor of Science - Integrated Marketing Communication
Canisius University
High School Diploma -
West Seneca East Senior High School