Michelle Annette Donlon
Oxnard,CA
Summary
Results-driven Office Management Professional with expertise in team leadership and administrative operations. Enhanced workflow efficiency through process improvement and accurate management of high volumes of paperwork. Developed staff training programs that increased productivity and optimized office procedures, including schedule management and payroll administration.
Overview
33
33
years of professional experience
Work History
Clerical Supervisor I
Ventura County Sheriff Office
Camarillo, CA
10.2017 - Current
- Planned, organized, and supervised clerical operations at Camarillo PD, updating guidelines and ordering processes.
- Managed staff, including student workers, while building effective relationships with city vendors and internal teams to enhance collaboration.
- Trained front office staff to ensure adherence to state regulations and company policies, promoting a compliant work environment.
- Scheduled and organized front office shifts for staff and student workers to ensure coverage.
- Provided diverse customer service and resolved complex inquiries.
- Conducted daily cash register reconciliations and generated weekly and monthly reports.
- Ordered supplies from various vendors and coordinated special purchase requests using county procurement card to streamline procurement processes.
- Maintained cleanliness in booking and report writing rooms, stocked supplies, and prepared for juvenile inspections.
Administrative Coordinator – VP Chief Nursing Officer and Nursing Leaders / Payroll Specialist
Dignity Health, St John’s Regional Medical Center
Oxnard, CA
09.2016 - 10.2017
- Directed and prioritized screening of VP's emails, voicemails, and appointments to enhance communication flow.
- Anticipated needs by coordinating resources to support VP in resolving issues efficiently.
- Conducted research and developed content for impactful presentations that supported the VP's strategic initiatives.
- Prepared financial and operational reports that analyzed trends and provided actionable recommendations for decision-making.
- Acted as a liaison with administrative staff regarding policies, procedures, and budget management.
- Maintained confidentiality of sensitive information critical to company operations and performance.
- Arranged meetings, travel, and prepared expense reports while managing an up-to-date calendar.
- Managed payroll processing for approximately 200 nurses, ensuring accuracy in edits and approvals.
Project Manager – Cross-Brand Teams: BAI, DTC, IST, MCM, and Digital & Innovation
Amgen Inc.
02.2001 - 09.2016
- Managed $30 million budget for multiple teams, ensuring adherence to financial guidelines.
- Initiated and tracked 100+ cross-functional contract submissions, facilitating operational continuity.
- Coordinated with vendors to ensure thorough documentation and streamlined communication with finance.
- Built strong relationships with cross-functional leadership, fostering collaboration across brands.
- Oversaw onboarding/offboarding processes for FTEs, interns, consultants, and suppliers.
- Constructed and maintained SharePoint site and shared server folder for team resources.
- Provided executive support to VP and senior leaders, managing calendars, travel, and meetings.
- Supported development of AC team solidarity by coordinating multiple projects and activities.
Office Services/Facility Supervisor
Kinko’s Corporate
Oxnard, CA
01.1993 - 02.2001
- Managed four departments: reception area, mailroom, facility, and support services.
- Oversaw administrative services for department, managing personnel, accounting, budgeting, and project management to ensure operational alignment.
- Controlled inventory and expenses for supplies across three corporate buildings.
- Coordinated emergency and non-emergency calls between facilities and vendors, ensuring timely response and effective communication.
- Monitored contract terms with vendors while maintaining professional relationships.
- Conducted comprehensive administrative reporting on productivity and revenue for branches.
- Supervised technical support for equipment, ensuring operational efficiency and minimal downtime.
- Developed programs for resource allocation and expense control, enhancing overall productivity and operational efficiency.
Education
General Education classes -
Oxnard/Ventura College
Diploma -
Hueneme High School
Skills
- Project management
- Budget management
- Account reconciliation
- Financial statement preparation
- Cost accounting
- Vendor cost analysis
- Contract pricing analysis
- Service agreement management
- CDA and MSA oversight
- Invoice coding and authorization
- Clets, VCIJIS, and Linx proficiency
- Crossroads, E-Cites, Beast, MDT
- SAP proficiency
- Reporting systems expertise
- Advanced Microsoft Office skills
- Spreadsheet and formula design
- Microsoft certification
Training Awards Affiliations
- POWER USER - MS Office Suite, MS Access, Visio, Adobe Acrobat XI Professional
- How to Motivate, Manage and Lead Your Team – American Management Association
- 7 Habits of Highly Effective People – Stephen Covey
- Completed 7 Supervisor‑level training courses
- Member of the Society of Competitive Intelligence Professionals Society (SCIP)
- Multiple BRAVO and Night Out Awards
- Top Performer in yearly performance/evaluations
Timeline
Clerical Supervisor I
Ventura County Sheriff Office
10.2017 - Current
Administrative Coordinator – VP Chief Nursing Officer and Nursing Leaders / Payroll Specialist
Dignity Health, St John’s Regional Medical Center
09.2016 - 10.2017
Project Manager – Cross-Brand Teams: BAI, DTC, IST, MCM, and Digital & Innovation
Amgen Inc.
02.2001 - 09.2016
Office Services/Facility Supervisor
Kinko’s Corporate
01.1993 - 02.2001
General Education classes -
Oxnard/Ventura College
Diploma -
Hueneme High School