MICHELLE A. RALPHS
ARROYO GRANDE,USA
Summary
Dynamic office manager with extensive experience at LeSage Riviera RV & Mobile Home Park, excelling in operations management and vendor relations. Proven ability to enhance efficiency through resourcefulness and excellent communication skills. Proficient in QuickBooks and MS Office, ensuring regulatory compliance and effective team collaboration.
Overview
18
18
years of professional experience
Work History
On-Site Office Manager
LeSage Riviera RV & Mobile Home Park
Grover Beach, USA
11.2023 - 06.2025
- Managed RV park reservations, collected payments, and balanced financial records to maintain accurate accounts.
- Oversaw daily park operations, coordinating staff to ensure smooth functioning and tenant satisfaction.
- Handled tenant and resident inquiries, ensuring timely resolution of repair requests to enhance community satisfaction.
- Process monthly rent payments & resolve balance discrepancies
RV Parts & Service Associate
Sky River RV
Santa Maria, USA
02.2022 - 11.2023
- RV dealership parts & service administrative support
- Ordered, received and maintained inventory for monthly reconciliation
- Processed warranty orders to ensure timely claims resolution
Office Coordinator/Administrative Assistant
A-RV Storage & Repair
Arroyo Grande, USA
08.2021 - 12.2021
- Managed administrative and accounting functions for large RV-storage and service facility.
- Processed payments, established new customer accounts, and scheduled service appointments to streamline operations.
- Coordinated contract management and maintenance to ensure facility compliance and operational efficiency.
Service & Parts Administrative Assistant
Pacific Coast RV
Atascadero, USA
02.2018 - 04.2021
- Coordinated administrative support for service & parts managers to enhance operational efficiency
- Schedule orientations, service calls & order parts or supplies
- Processed payments (POS), managed A/R & A/P, reconciled monthly receivables to ensure accurate financial reporting
- Supported sales department by managing mail, processing payoffs, answering inquiries on pulled deals, and handling DMV registrations, warranty claims, & payroll bi-weekly
Office Manager/ Appraisal Trainee
Shasta Tehama Appraisal Services
Redding, USA
01.2007 - 12.2017
- Coordinated scheduling, quotes, bookkeeping, digital protocols, and software & system administration to streamline office operations
- Conducted appraisal inspections to collect data & photos
- Utilized MLS & data analysis tools to evaluate property values
- Compiled and submitted detailed residential, commercial, and land appraisal reports to support client decision-making
- Provided guidance to non-profit, tax-exempt clients on unique appraisal inquiries, ensuring adherence to regulations and requirements.
Skills
- Office machine proficiency
- Phone system operation
- Digital camera protocols
- Self-motivation
- Resourcefulness
- Team orientation
- Communication skills
- QuickBooks expertise
- Microsoft Office suite
- Google Workspace proficiency
- Yardi software knowledge
- Vendor management
- Regulatory compliance
- Employee supervision
- Operations management
- Office management
Education Certifications Licenses
- Irvington High School, Fremont, CA, Diploma, 1987
- Fremont R.O.P., Certified Medical Assistant, 1986
- CA Real Estate Appraisal Trainee License, 2008
- Certified Flagger-American Traffic Safety Service Assoc. (ATSSA), 2017
Timeline
On-Site Office Manager
LeSage Riviera RV & Mobile Home Park
11.2023 - 06.2025
RV Parts & Service Associate
Sky River RV
02.2022 - 11.2023
Office Coordinator/Administrative Assistant
A-RV Storage & Repair
08.2021 - 12.2021
Service & Parts Administrative Assistant
Pacific Coast RV
02.2018 - 04.2021
Office Manager/ Appraisal Trainee
Shasta Tehama Appraisal Services
01.2007 - 12.2017