Michelle Arbogast
GAHANNA,OH
Summary
I spent my time before the military in mainly accounting offices in different types of organizations. In the military, along with my main job of IT services, I also held additional duties as the GPC manager, contract rep for the unit, and security manager. Because I also held a Finance MOS, I was the point person when our units were looking at all the budget requirements annually and helping to resolve Soldier Pay issues.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Signal Support NCOIC
U.S. Army HTRTS-M Tobyhanna
07.2017 - 08.2020
- Optimized system performance through routine preventive maintenance, ensuring minimal downtime.
- Maintained accurate inventory of all signal equipment, reducing instances of lost or misplaced items.
- Enhanced network security with regular software updates and vulnerability scans for early detection of cyber threats.
- Collaborated with interdisciplinary teams to understand mission requirements and provide appropriate signal solutions.
- Managed the installation of new network infrastructure during unit relocation, minimizing disruption to operations.
- Established a help desk ticketing system to prioritize technical support requests based on urgency and impact.
- Implemented data backup protocols to ensure the preservation of critical information in case of system failures or breaches.
- Conducted quality assurance checks on newly-installed systems, confirming compliance with operational standards before deployment in the field.
- Increased overall network reliability by monitoring system performance metrics and addressing identified concerns proactively.
- Developed user-friendly documentation to support the ongoing operation and maintenance of signal equipment by non-technical personnel.
- Assisted in the development of training materials to enhance user knowledge and proficiency with signal support equipment.
- Improved communication efficiency by installing and maintaining signal support systems.
- Facilitated seamless transitions between legacy systems and upgraded platforms through comprehensive training sessions for users at various skill levels.
Unit Security Manager
U.S. Army Active Duty
07.2017 - 08.2020
- Assessed risks and vulnerabilities within the unit, formulating appropriate mitigation strategies.
- Managed access control for restricted areas, effectively safeguarding sensitive information and resources.
- Kept thorough records of all security-related activities within the unit for accurate reporting purposes.
- Maintained an up-to-date knowledge of industry best practices, incorporating relevant techniques into the unit''s security framework.
- Led a team of professionals in managing daily security operations while maintaining a high level of confidentiality regarding sensitive information.
- Improved overall unit readiness by conducting regular drills simulating various emergency situations; staff were better prepared for potential crises as a result.
- Implemented physical security measures such as access controls, alarms, cameras, and perimeter barriers to deter unauthorized entry or thefts from occurring at the facility.
- Investigated security incidents, determined root causes, and recommended corrective actions to prevent future occurrences.
- Streamlined processes for obtaining new clearance requests by creating efficient workflows; this reduced wait times significantly.
- Coordinated emergency response plans to ensure prompt action during critical situations, effectively preserving life and property.
- Developed and delivered tailored security training programs, increasing staff awareness and adherence to established guidelines.
- Monitored compliance with regulations governing classified materials handling; identified issues that required attention or resolution in order to maintain proper safeguards.
- Oversaw the issuance and management of security clearances for personnel, ensuring strict compliance with regulations.
- Established strong partnerships with external agencies to facilitate effective communication on shared security concerns.
- Conducted regular audits of security systems, ensuring optimal functionality and minimizing potential threats.
- Collaborated with cross-functional teams to establish a cohesive and secure working environment for all personnel.
- Completed full building and grounds patrols to spot and investigate concerns.
- Managed security policies and procedures to promote safety and security of personnel and assets.
- Coordinated with IT personnel regarding security of digital assets and information systems.
- Determined security budgets and identified opportunities to optimize resource utilization.
Signal Support NCOIC
U.S. Army 440th Civil Affairs BN
06.2016 - 07.2017
- Optimized system performance through routine preventive maintenance, ensuring minimal downtime.
- Maintained accurate inventory of all signal equipment, reducing instances of lost or misplaced items.
- Enhanced network security with regular software updates and vulnerability scans for early detection of cyber threats.
- Collaborated with interdisciplinary teams to understand mission requirements and provide appropriate signal solutions.
- Managed the installation of new network infrastructure during unit relocation, minimizing disruption to operations.
- Established a help desk ticketing system to prioritize technical support requests based on urgency and impact.
- Implemented data backup protocols to ensure the preservation of critical information in case of system failures or breaches.
- Conducted quality assurance checks on newly-installed systems, confirming compliance with operational standards before deployment in the field.
- Increased overall network reliability by monitoring system performance metrics and addressing identified concerns proactively.
- Developed user-friendly documentation to support the ongoing operation and maintenance of signal equipment by non-technical personnel.
- Assisted in the development of training materials to enhance user knowledge and proficiency with signal support equipment.
- Improved communication efficiency by installing and maintaining signal support systems.
- Facilitated seamless transitions between legacy systems and upgraded platforms through comprehensive training sessions for users at various skill levels.
Unit Security Manager
U.S. Army Active Duty - 440th Civil Affairs BN
06.2016 - 07.2017
- Assessed risks and vulnerabilities within the unit, formulating appropriate mitigation strategies.
- Managed access control for restricted areas, effectively safeguarding sensitive information and resources.
- Kept thorough records of all security-related activities within the unit for accurate reporting purposes.
- Maintained an up-to-date knowledge of industry best practices, incorporating relevant techniques into the unit''s security framework.
- Led a team of professionals in managing daily security operations while maintaining a high level of confidentiality regarding sensitive information.
- Improved overall unit readiness by conducting regular drills simulating various emergency situations; staff were better prepared for potential crises as a result.
- Implemented physical security measures such as access controls, alarms, cameras, and perimeter barriers to deter unauthorized entry or thefts from occurring at the facility.
- Investigated security incidents, determined root causes, and recommended corrective actions to prevent future occurrences.
- Streamlined processes for obtaining new clearance requests by creating efficient workflows; this reduced wait times significantly.
- Coordinated emergency response plans to ensure prompt action during critical situations, effectively preserving life and property.
- Developed and delivered tailored security training programs, increasing staff awareness and adherence to established guidelines.
- Monitored compliance with regulations governing classified materials handling; identified issues that required attention or resolution in order to maintain proper safeguards.
- Oversaw the issuance and management of security clearances for personnel, ensuring strict compliance with regulations.
- Established strong partnerships with external agencies to facilitate effective communication on shared security concerns.
- Conducted regular audits of security systems, ensuring optimal functionality and minimizing potential threats.
- Collaborated with cross-functional teams to establish a cohesive and secure working environment for all personnel.
- Completed full building and grounds patrols to spot and investigate concerns.
- Managed security policies and procedures to promote safety and security of personnel and assets.
- Coordinated with IT personnel regarding security of digital assets and information systems.
- Determined security budgets and identified opportunities to optimize resource utilization.
Signal Support NCOIC
U.S. Army 412th Civil Affairs BN
10.2012 - 06.2016
- Optimized system performance through routine preventive maintenance, ensuring minimal downtime.
- Maintained accurate inventory of all signal equipment, reducing instances of lost or misplaced items.
- Enhanced network security with regular software updates and vulnerability scans for early detection of cyber threats.
- Collaborated with interdisciplinary teams to understand mission requirements and provide appropriate signal solutions.
- Managed the installation of new network infrastructure during unit relocation, minimizing disruption to operations.
- Established a help desk ticketing system to prioritize technical support requests based on urgency and impact.
- Implemented data backup protocols to ensure the preservation of critical information in case of system failures or breaches.
- Conducted quality assurance checks on newly-installed systems, confirming compliance with operational standards before deployment in the field.
- Increased overall network reliability by monitoring system performance metrics and addressing identified concerns proactively.
- Developed user-friendly documentation to support the ongoing operation and maintenance of signal equipment by non-technical personnel.
- Assisted in the development of training materials to enhance user knowledge and proficiency with signal support equipment.
- Improved communication efficiency by installing and maintaining signal support systems.
- Facilitated seamless transitions between legacy systems and upgraded platforms through comprehensive training sessions for users at various skill levels.
Unit Security Manager
U.S. Army Active Duty - 412th Civil Affairs BN
10.2012 - 06.2016
- Assessed risks and vulnerabilities within the unit, formulating appropriate mitigation strategies.
- Managed access control for restricted areas, effectively safeguarding sensitive information and resources.
- Kept thorough records of all security-related activities within the unit for accurate reporting purposes.
- Maintained an up-to-date knowledge of industry best practices, incorporating relevant techniques into the unit''s security framework.
- Led a team of professionals in managing daily security operations while maintaining a high level of confidentiality regarding sensitive information.
- Improved overall unit readiness by conducting regular drills simulating various emergency situations; staff were better prepared for potential crises as a result.
- Implemented physical security measures such as access controls, alarms, cameras, and perimeter barriers to deter unauthorized entry or thefts from occurring at the facility.
- Investigated security incidents, determined root causes, and recommended corrective actions to prevent future occurrences.
- Streamlined processes for obtaining new clearance requests by creating efficient workflows; this reduced wait times significantly.
- Coordinated emergency response plans to ensure prompt action during critical situations, effectively preserving life and property.
- Developed and delivered tailored security training programs, increasing staff awareness and adherence to established guidelines.
- Monitored compliance with regulations governing classified materials handling; identified issues that required attention or resolution in order to maintain proper safeguards.
- Oversaw the issuance and management of security clearances for personnel, ensuring strict compliance with regulations.
- Established strong partnerships with external agencies to facilitate effective communication on shared security concerns.
- Conducted regular audits of security systems, ensuring optimal functionality and minimizing potential threats.
- Collaborated with cross-functional teams to establish a cohesive and secure working environment for all personnel.
- Completed full building and grounds patrols to spot and investigate concerns.
- Managed security policies and procedures to promote safety and security of personnel and assets.
- Coordinated with IT personnel regarding security of digital assets and information systems.
- Determined security budgets and identified opportunities to optimize resource utilization.
Budget Analyst
U.S. Army -Military Intel Readiness Command
06.2008 - 12.2013
- Evaluated procurement needs and projected expenditures.
- Improved financial efficiency by analyzing budgetary data and identifying areas for cost reduction.
- Facilitated cross-department communication to ensure consistent understanding of budgetary goals and constraints.
- Assisted in the preparation of annual budgets, working closely with department heads to gather necessary information.
- Provided training and guidance to junior analysts, fostering a collaborative work environment conducive to professional development.
- Collaborated with management teams to establish realistic budgets that support organizational growth objectives.
- Ensured compliance with regulatory requirements, maintaining meticulous records of all financial transactions and documentation.
- Identified and monitored budget expenses for accuracy and signs of fraud.
- Implemented process improvements that streamlined workflows and reduced the time required for monthly budget reconciliations.
- Facilitated training sessions on budget management for new employees, enhancing their efficiency.
- Negotiated vendor contracts to secure favorable terms, resulting in significant cost savings.
- Optimized use of available funds by prioritizing high-impact projects.
Instructor
U.S. Army- NCO Academy
09.2008 - 07.2009
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Improved course content for better comprehension and retention by collaborating with fellow instructors.
- Reinforced core values such as integrity, honor, courage, commitment throughout the curriculum to instill a strong military mindset in trainees.
- Increased overall unit readiness by conducting comprehensive training programs tailored to specific mission requirements.
- Enhanced trainee performance by implementing engaging and interactive instructional strategies.
- Contributed to personnel development by identifying skill gaps in trainees'' knowledge base after thorough evaluation.
- Successfully prepared service members for deployments by conducting rigorous and realistic scenario-based training exercises.
- Facilitated practical application of theoretical concepts through hands-on training activities and demonstrations.
- Maintained meticulous records of trainee attendance, performance metrics, and certifications achieved during the training period.
- Led team-building exercises that fostered camaraderie among service members while promoting effective communication skills.
- Developed detailed lesson plans to teach military principles, tactics, and procedures effectively.
- Established a positive learning environment by maintaining discipline and fostering mutual respect among trainees.
- Provided mentorship to junior instructors, sharing best practices in effective teaching methodologies and classroom management techniques.
- Streamlined the scheduling process for training events, ensuring optimal resource allocation and minimal conflicts.
- Collaborated with subject matter experts to develop accurate, relevant, and up-to-date instructional materials.
- Ensured trainee safety during high-risk training activities by adhering to strict safety protocols and guidelines.
- Evaluated trainee progress through periodic assessments, providing constructive feedback for continuous improvement.
- Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
- Built strong rapport with students through class discussions and academic advisement.
- Taught diverse student population by employing various learning styles and abilities.
- Created excitement and enthusiasm in classroom by delivering engaging subject matter.
- Impartially evaluated papers, projects and homework assignments of students, delegating grading to teaching assistants when appropriate.
- Met with students to dispense study and career advice and provide guidance and potential opportunities within chosen field.
Military Pay Technician
L3
05.2004 - 12.2005
- Enhanced the accuracy of pay calculations for service members through thorough auditing and data verification.
- Collaborated with finance team to ensure timely disbursements of incentives, special pays, and allowances.
- Ensured compliance with government regulations by staying up-to-date on policy changes and updating internal processes accordingly.
- Served as a liaison between finance offices and military units, ensuring clear communication regarding pay-related matters.
- Supported the implementation of new policies and procedures within the department by providing guidance and training to fellow team members.
- Provided exceptional customer service to military personnel, addressing pay-related inquiries and resolving issues promptly.
- Organized training sessions for new Military Pay Technicians, equipping them with the necessary knowledge and skills to excel in their roles.
- Aided in budget planning by providing accurate projections of future military pay expenditures based on historical data analysis.
- Facilitated smooth transitions for service members during relocation or deployment by coordinating updates in pay records, allotments, and benefits eligibility.
- Collaborated with human resources staff to ensure proper documentation and record-keeping for all pay-related transactions.
Education
Master of Science - Cyber Security And Digital Forensics
American Military University
Charles Town, WV02-2025
Master of Science - Intelligence Studies And Security Management
American Military University
Charles Town, WV08-2015
Skills
- Operating system support
- Signal intelligence
- IP addressing
- Satellite communications
- Help desk support
- Software configuration
- Wireless networking
- Information security
- Cybersecurity measures
- Software installation
- Verbal and written communication
- Troubleshooting and assistance
Certification
- Google IT Support Professional Certificate
- CompTIA Certification
Timeline
Signal Support NCOIC
U.S. Army HTRTS-M Tobyhanna
07.2017 - 08.2020
Unit Security Manager
U.S. Army Active Duty
07.2017 - 08.2020
Signal Support NCOIC
U.S. Army 440th Civil Affairs BN
06.2016 - 07.2017
Unit Security Manager
U.S. Army Active Duty - 440th Civil Affairs BN
06.2016 - 07.2017
Signal Support NCOIC
U.S. Army 412th Civil Affairs BN
10.2012 - 06.2016
Unit Security Manager
U.S. Army Active Duty - 412th Civil Affairs BN
10.2012 - 06.2016
Instructor
U.S. Army- NCO Academy
09.2008 - 07.2009
Budget Analyst
U.S. Army -Military Intel Readiness Command
06.2008 - 12.2013
Military Pay Technician
L3
05.2004 - 12.2005
Master of Science - Cyber Security And Digital Forensics
American Military University
Master of Science - Intelligence Studies And Security Management
American Military University
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