Michelle A Arteaga
Keller,Texas
Summary
Biopharmaceutical account leader with a track record in strategic planning, matrix leadership, and reimbursement-focused execution. Partners across sales, patient access, and operations to remove approval barriers, accelerate time to treatment, and improve patient starts while supporting sales performance and national business goals.
Overview
27
27
years of professional experience
Work History
Specialty Account Manager, Ocular Tepezza
Amgen
Dallas, W
05.2025 - Current
- Promote TEPEZZA within approved labeling in a comprehensive, fair and ethical manner. Developed a comprehensive and effective territory business plan aimed at achieving annual sales goals and exceeding them.
- Analyzed Vision data to identify process problems within accounts delaying Tepezza approval. Coordinated with stakeholders to establish a point of contact for PAL communication and set clear expectations, increasing average patient starts from 5 per quarter to 15 per quarter.
- Collaborated with ESAM, OSAM, and Patient Access Liaison to establish Ways of Working, including a Teams channel for document sharing and bi-monthly Matrix team calls, reducing PEF to IV time from over 90 days to under 35 days.
- Increase territory sales through teamwork and collaboration with ESAM. Chairmans circle ranking- 85 (June 25), Current Chairmans Circle Ranking 4 of 93 (June 26).
- Executed RDBU metrics, ensuring compliance with performance standards to maintain operational integrity.
Sr. Manager Sales Planning & Operations National Role
Amgen
Remote
10.2022 - 12.2024
- Lead strategic thought partnership with Executive Director and Key Account Director team, which includes serving as an advisor, decision maker or implementer where needed with the DIA model. Develop, coordinate, and measure strategic sales programs which impact effectiveness, including incentive compensation, territory operations, and monitoring budget/expense for the Nephrology Division.
- Advised new incentive compensation program for Key Account Manager team by engaging with incentive compensation team to analyze various IC plans and advised executive director on feasibility of a complete plan overhaul which provided additional incentives focused on MBOs. This resulted in enhanced engagement and National Sales Goal attainment of over 100.0%
- Analyzed key account sales force structure and advised territory operations on reducing Key Account markets from 34 to 30, achieving cost savings and maintaining stability for customers and key account managers.
- Collaborated with key account directors and executive directors to implement changes in call and expense reporting, budget adjustments, and sales reporting, which improved data accuracy and operational efficiency.
- Collaborated with internal matrix team (incentive compensation, territory operations, data reporting, sales operations, marketing) to streamline and enhance tools for the key account team, increasing usability and support.
- Planned and executed business unit national sales meetings for 1000 sales professionals and leaders and worked with an internal team of meeting planners and creative partners to flawlessly execute a four-day meeting.
- Acted as the point person for internal semester and leadership meetings, developed a meeting project plan, and assigned roles, responsibilities, and deadlines.
- Established a communication cadence and checkpoints to ensure objectives were met in a timely manner.
Key Account Manager
Amgen
San Antonio, TX
10.2020 - 10.2022
- Engaged with C Suite Executives and Nephrologists affiliated with large, mid-size and small dialysis organizations to increase or maintain sales of Amgen products. Guide executive level customers to efficiently utilize our products and services to improve patient outcomes while meeting contractual obligations.
- Engaged C-Suite physicians through quarterly business reviews to clarify the payer environment and reimbursement processes for contracted buy and bill products.
- Engaged with thought leaders to drive the advocacy of Parsabiv in the dialysis market at regional and national congresses. Worked with internal matrix team to share key insights and generate solutions.
- Became a collaborative thought partner with the specialty representatives to build collaborative plans and flawless execution resulting in 2 of 4 specialty representatives achieving Chairman's Circle win.
- Built trust and credibility with internal matrix, Peak specialty representatives, and external key thought leaders through open dialogue and timely follow through on action items.
- Supported mid-level dialysis leadership by educating on proper storage, handling, and administration of Amgen nephrology products.
- Analyzed business data to identify opportunities and gaps, prioritizing initiatives that led to new contracts for two independent dialysis organizations.
Sr. Biopharmaceutical Sales Representative
Amgen
Fort Worth, TX
01.2015 - 10.2020
- Developed and implemented account plans to communicate clinical knowledge of Amgen's nephrology products, enhancing client understanding and engagement. Collaborated with dialysis centers to deliver sales presentations, review buy & bill processes, execute educational programs, and partner with professional organizations to drive product awareness. Analyzed sales data and adjusted business plan, ensuring alignment with sales targets and contributing to overall sales performance.
- Established strong connections with healthcare providers to promote product adoption.
- Conveyed detailed information about Amgen therapies to physicians and their administrative teams.
- Directed strategic territory plans to optimize account coverage and organize call schedules.
Sr. Executive Respiratory Therapeutic Specialty Professional
GlaxoSmithKline Pharmaceuticals
Buffalo, NY
03.2000 - 12.2014
- Educated respiratory specialists on current portfolio of respiratory products and emerging trends in disease state management, consistently meeting or exceeding sales goals through product knowledge and effective teamwork. Promoted the respiratory line of products to allergists, pulmonary specialists, and ENTs.
- Launched Advair, Ventolin, Veramyst, Breo, and Anoro in the respiratory market, significantly increasing product visibility among key healthcare providers.
Education
Master of Business Administration (MBA) - Corporate Finance and Financial Markets
State University of New York at Buffalo
Bachelor of Science - Finance
Canisius College
Skills
- Key account management
- Reimbursement processes
- Patient access
- Territory management
- Strategic account development
- Strategic planning
- CRM data management
- Analytical thinking
- Interdepartmental collaboration
- Executive communication
NATIONAL SALES AWARDS AND ACHIEVEMENTS
Amgens Chairman Circle: 2017 (Ranked #2 Nationally); 2019 (Ranked #7 Nationally); 2026 (Ranked #4 Nationally), Amgen Team Excellence 2017, GSK Winners Circle 2007, 2009, 2010
Timeline
Specialty Account Manager, Ocular Tepezza
Amgen
05.2025 - Current
Sr. Manager Sales Planning & Operations National Role
Amgen
10.2022 - 12.2024
Key Account Manager
Amgen
10.2020 - 10.2022
Sr. Biopharmaceutical Sales Representative
Amgen
01.2015 - 10.2020
Sr. Executive Respiratory Therapeutic Specialty Professional
GlaxoSmithKline Pharmaceuticals
03.2000 - 12.2014
Master of Business Administration (MBA) - Corporate Finance and Financial Markets
State University of New York at Buffalo
Bachelor of Science - Finance
Canisius College