MICHELLE AVILA
BRONX
Summary
Dynamic and bilingual professional with a robust background at Montefiore Medical Center, excelling in patient care and operational management. Demonstrated expertise in EKG proficiency and adaptability, with a proven track record of enhancing patient satisfaction and streamlining supply chain efficiency. Skilled in fostering cross-functional teamwork and resolving complex problems, ensuring high-quality healthcare delivery.
Overview
13
13
years of professional experience
Work History
PCA/ SENIOR MEDICAL SECRETARY/OPERATIONS MANAGER
MONTEFIORE MEDICAL CENTER
08.2011 - Current
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Ekg proficient
- BLS certified
- Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.
- Scheduled appointments and conducted follow-up calls to clients.
- Handled Insurance verification
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Education
GED -
SANFORD BROWN
NYC02-2008
Skills
- Bilingual- English/Spanish
- Basic life support
- Recording vital signs
- Ekg Proficiency
- Direct patient care
- Computer Literate
- Adaptability
- Problem solving
- Staff management
- Cross-functional teamwork
Timeline
PCA/ SENIOR MEDICAL SECRETARY/OPERATIONS MANAGER
MONTEFIORE MEDICAL CENTER
08.2011 - Current
GED -
SANFORD BROWN
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