Michelle Axlen
Mena,AR
Summary
Dynamic professional with a strong work ethic and self-motivation, experienced as a Store Manager at REH Medex. Proven track record in maximizing sales through innovative merchandising and exceptional customer service. Skilled in deep cleaning and sanitation practices, ensuring compliance with health and safety standards while fostering a positive environment.
Overview
24
24
years of professional experience
Work History
Professional Cleaner
Self Employed Services
Tacoma, WA
01.2013 - Current
- Maintained a high standard of cleanliness for commercial buildings, contributing to improved work environments.
- Ensured completion of all assigned tasks within allotted timeframes, demonstrating effective time-management.
- Promoted a healthy environment by disinfecting high-touch surfaces in both residential and commercial spaces.
- Improved visual appeal of outdoor spaces by performing seasonal tasks such as raking leaves, shoveling snow, or power washing exteriors.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Cleaned walls and ceilings with special reach tools following regular schedule.
Activity Director
The Village Senior Living
Tacoma, WA
01.2011 - 02.2013
- Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Developed strong relationships with residents and their families, fostering a supportive community environment.
- Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
- Addressed challenging behaviors exhibited by some residents during group settings through effective communication strategies that maintained a positive atmosphere.
- Integrated cognitive stimulation techniques into daily programming for improved mental health outcomes among participants suffering from dementia or related conditions.
- Arranged outings as part of recreational program.
- Maintained running inventory of supplies and purchases to monitor budget expenditures.
- Coordinated special events such as holiday celebrations or themed parties to enhance overall quality of life within the community setting.
Store Manager
REH Medex
Spanaway, WA
02.2007 - 01.2010
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed 3 different stores, different owners.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Interacted well with customers to build connections and nurture relationships.
CNA
HRN Services
Tacoma, WA
01.2001 - 10.2005
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugars.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
Front Desk Clerk
Red Lion Inn & Suites
Tacoma, WA
02.2003 - 08.2005
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Collected room deposits, fees, and payments.
- Kept accounts in balance and ran daily reports to verify totals.
Education
Phlebotomist
Clover Park Technical College
Lakewood, WASpanaway Lake
Spanaway, WA06.1991
Skills
- Self-motivation and initiative
- Strong work ethic
- Multitasking proficiency
- Deep cleaning expertise
- Professional appearance
- Reliability and punctuality
- Health and safety compliance
- Sanitation practices
- Snow removal
- Basic maintenance
- Commercial and residential cleaning
References
Joe Maxwell
Owner of:
Better Homes & Gardens
Omega Custom Homes
Property Management Group LLC
joemaxwell@bhgpc.com
(253) 278-5800
Roy Hoard
Owner of:
REH Medex
Accounting@rehmedex.com
(253) 405-8832
Linda Baker
Owner of:
Doublez property management
Lkbaker@doublez.net
(253) 985-0787
Timeline
Professional Cleaner
Self Employed Services
01.2013 - Current
Activity Director
The Village Senior Living
01.2011 - 02.2013
Store Manager
REH Medex
02.2007 - 01.2010
Front Desk Clerk
Red Lion Inn & Suites
02.2003 - 08.2005
CNA
HRN Services
01.2001 - 10.2005
Phlebotomist
Clover Park Technical College
Spanaway Lake