Michelle Ayer
Mims,USA
Summary
Dynamic professional with extensive experience in customer service and inventory management at Winn Dixie. Proven track record of enhancing guest satisfaction and optimizing operational efficiency. Expertise in CPT coding and appointment scheduling, emphasizing attention to detail and effective communication. Committed to achieving exceptional results in fast-paced environments.
Overview
40
40
years of professional experience
Work History
Deli Clerk/Inventory Control
Winn Dixie
Mims, US
12.2021 - Current
- Prepared sandwiches, subs, and party trays for customers with precision.
- Controlled inventory levels and ordered supplies to optimize production efficiency.
- Cut meat and cheese for customer orders, ensuring quality presentation.
- Cooked hot foods for hot bar, maintaining strict food safety standards.
Manager, Reservationist and clerk
KOA Kampgrounds of America
06.2015 - 12.2021
- Supervised daily operations of campground facilities and staff to ensure efficient service delivery.
- Managed customer service initiatives, resulting in improved guest satisfaction.
- Coordinated maintenance schedules for grounds and amenities to maintain high standards.
- Oversaw all monthly rentals, optimizing occupancy rates and revenue generation.
Bartender/server for full service golf clubhouse
Great Outdoors Premier RV & Golf Resort
01.2011 - 01.2015
- Created custom cocktails with fresh ingredients and innovative recipes.
- Delivered outstanding customer service in a dynamic resort environment.
- Managed bar inventory and replenished supplies to ensure seamless operations.
Medical Administrative Assistant Extern
Health First Medical Group
01.2014 - 12.2014
- Completed 200 hours of patient scheduling and appointment coordination for medical professionals.
- Maintained accurate patient records within electronic health record systems.
- Assisted with insurance verification and authorization for patient procedures.
- Answered phones and scheduled appointments while providing information to callers.
- Scanned documents into EHR systems following established protocols.
- Documented incoming correspondences, addressing questions from patients and staff.
- Conducted patient intake interviews to gather medical and insurance information.
- Guided patients to exam rooms, explained processes, and addressed general inquiries.
Dining room Manager, Bartender, Server
New York New York Bar & Grill
New York, US
01.2004 - 01.2011
- Oversaw dining room operations to ensure seamless service and high guest satisfaction.
- Trained and mentored staff on customer service standards and protocols.
- Managed dining room layout to optimize seating and enhance guest experience.
- Coordinated with kitchen staff for timely food delivery and presentation.
- Resolved customer complaints professionally to maintain positive relationships.
- Scheduled front of house staff for daily operations, including opening and closing duties.
- Reported staff performance, inventory needs, and special events to Food and Beverage Director.
- Acted as liaison between kitchen and front of house to communicate menu updates and requests.
Administrative assistant, Food & beverage manager, bartender
Jeff's Catering & Banquet Center
01.1988 - 01.2004
- Managed scheduling for events and staff at premier catering venue.
- Coordinated communication between kitchen staff and event coordinators to enhance efficiency.
- Organized catering supplies and maintained inventory for seamless service delivery.
- Assisted clients with menu selections and event planning to ensure satisfaction.
- Processed invoices and handled administrative tasks to support financial operations.
- Developed and maintained filing systems for client contracts and event details.
- Greeted visitors professionally, responding to inquiries and directing them appropriately.
- Supported marketing efforts through social media updates and promotional materials.
Property Manager
Bob bowley properties
Bangor, Maine
05.1986 - 01.2001
- Managed tenant relations to promote effective communication and satisfaction.
- Coordinated property maintenance requests and scheduled timely repairs with vendors.
- Conducted regular inspections to ensure compliance with safety standards.
- Oversaw lease agreements and facilitated timely renewals for all tenants.
- Maintained accurate records of tenant payments and lease agreements.
- Facilitated smooth move-in and move-out procedures for tenants.
- Resolved resident complaints promptly while ensuring satisfaction.
- Inspected properties regularly to identify deficiencies and schedule necessary repairs.
Education
BA - Healthcare Administration
Ashford University
Remote10.2018
Diploma - Medical
Everest University
Melbourne, FL01.2013
Skills
- BOOKKEEPING
- CPT CODING
- CPT
- CUSTOMER SERVICE
- CODING
- Claimer
- Centricity
- Misys
- EMR
- Medical terminology
- Medical Transcription
- ICD-9 and CPT coding
- Ability to perform vital signs
- Appointment scheduling
- Insurance verification
- Claim forms
- Referrals
- Microsoft Word
- Excel
- Power Point
- Quickbooks
- Extensive administrative experience
- ALF training
- Preparation techniques
- Inventory management
- Food safety standards
- Customer service
- Event coordination
- Maintenance scheduling
- Staff training and mentoring
- Complaint resolution
- Time management
- Attention to detail
- Inventory rotation
- Data entry
- Inventory counts
- Ordering procedures
- Honesty and integrity
- Meat slicing expertise
- Inventory oversight
- Product displays and showcases
- Interactive communication skills
- Hospitality service expertise
- Pricing and shelf labeling
Additional Information - Relevant Skills
- ClaimGear
- Centricity
- Misys
- EMR
- Medical terminology
- Medical Transcription
- Bookkeeping
- Ordering
- Inventory
- ICD-9 and CPT coding
- Ability to perform vital signs
- Appointment scheduling
- Customer service
- Insurance verification, claim forms, & Referrals
- Microsoft Word, Excel, Power Point, & Quickbooks
- Extensive administrative experience
- ALF training
Timeline
Deli Clerk/Inventory Control
Winn Dixie
12.2021 - Current
Manager, Reservationist and clerk
KOA Kampgrounds of America
06.2015 - 12.2021
Medical Administrative Assistant Extern
Health First Medical Group
01.2014 - 12.2014
Bartender/server for full service golf clubhouse
Great Outdoors Premier RV & Golf Resort
01.2011 - 01.2015
Dining room Manager, Bartender, Server
New York New York Bar & Grill
01.2004 - 01.2011
Administrative assistant, Food & beverage manager, bartender
Jeff's Catering & Banquet Center
01.1988 - 01.2004
Property Manager
Bob bowley properties
05.1986 - 01.2001
BA - Healthcare Administration
Ashford University
Diploma - Medical
Everest University