Michelle Ayers
Missoula,MT
Summary
Detail-oriented Quality Management Technical Specialist with strong technical troubleshooting and process analysis skills. Enhanced system reliability and user documentation to improve client satisfaction and operational efficiency. Focused on aligning technical solutions with client needs to drive results.
Overview
30
30
years of professional experience
Work History
Quality Management Technical Specialist
Standard Insurance Company
Portland, Oregon
07.1996 - 04.2026
- Collaborated with teams to swiftly identify and resolve system-related issues, improving overall system reliability.
- Analyzed technical processes to enhance operational efficiency within the company.
- Documented technical procedures and user guides, enhancing accessibility for end-users and streamlining support processes.
- Performed troubleshooting activities to identify root cause of system issues.
- Wrote easy-to-understand user interface text and developer guides to increase end-user comprehension.
- Conducted in-depth technical needs assessments for clients to identify critical technical requirements and solutions.
- Established and maintained strong client relationships through effective problem-solving and tailored technical support, fostering client trust and satisfaction.
Board Secretary
Autism Society of Oregon
Portland, OR
01.2007 - 01.2011
- Scheduled and prioritized appointments for staff and board members to optimize time management.
- Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.
- Created and disseminated memos, newsletters, and communications to ensure consistent information flow.
- Collaborated with team members to streamline administrative processes.
- Coordinated events and workshops to enhance community engagement.
- Raised funds by organizing multiple events and diligently managed details to meet deadlines.
Education
Associate of Science - Political Science
University of Montana
Missoula Montana09-1988
Skills
- Quality control
- Risk assessment
- Reliability improvement
- Process analysis
- Technical documentation
- Client assessment
Timeline
Board Secretary
Autism Society of Oregon
01.2007 - 01.2011
Quality Management Technical Specialist
Standard Insurance Company
07.1996 - 04.2026
Associate of Science - Political Science
University of Montana