Michelle Bacca
San Pedro Sula,HN
Summary
Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
9
9
years of professional experience
Work History
Sales Manager
Simplex Group
12.2019 - 02.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Evaluated performance against goals and implemented appropriate development plans.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Trainer
Alorica
08.2014 - 09.2016
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Developed effective training plans based on department needs and objectives.
- Supported productivity increase and business growth through new hire training and mentoring.
Education
No Degree - Tourism Management
USAP
Honduras12.2017
Skills
- Hotel Operations Management
- Interdepartmental Collaboration
- Cross-Cultural Sales
- Negotiations Expert and Strong Deal Closer
- Customer Satisfaction
- Training Initiatives
- Compelling Leadership Skills
- Interpersonal Communication Skills
- Sales Process
- Communication and Engagement Techniques
- Persuasive Communication
- Excellent Communication Skills
- Sales Expertise
- Selling Techniques
Timeline
Sales Manager
Simplex Group
12.2019 - 02.2023
Trainer
Alorica
08.2014 - 09.2016
No Degree - Tourism Management
USAP
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