MICHELLE BAEZA
Charter Communications
Ft Hancock,US
2
Languages
23
years of professional experience
Honest individual with experience as an assistant, communicating with others in a bilingual environment, using computers and other office equipment to effectively perform job functions.
Work History
Residential Inbound Sales Agent
7 Months- Responded to customer inquiries and requests promptly, delivering accurate product information for internet, TV packages, voice, and mobile lines to enhance customer satisfaction.
- Displayed excellent phone etiquette while managing incoming calls from potential clients, fostering positive customer interactions.
- Adhered to company policies regarding sales procedures and pricing guidelines.
- Achieved company sales goals through effective communication and product knowledge.
Auditor Assistant
6 Years 4 Months- As an auditor assistant I worked closely with the county auditor and the county software we used was hill country. I was responsible for helping the auditor to oversee the budget and made sure all departments complied with their annual spending, and purchase order process.
- I answered phone calls, questions and directed them appropriately if necessary.
- Conducted audits of all invoices to verify accuracy and compliance, bills received by mail, receipts, or any paperwork turned in by the county departments.
- Verified accuracy of departmental purchases against auditor-approved purchase orders.
- Furthermore, worked with the county auditor with the yearly budget, made reports for the commissioner's court dates, work on quarterly state comptroller's jury reports and made sure they got there on a timely manner.
- Also was in charge of all accounts payable.
- Overall, I was in charge of helping the county auditor oversee the county budget and making sure that each department complied with financial regulations and policies.
Substitute Teacher
10 Months- As a substitute teacher I was responsible for following regular lesson plans in a way that ensures consistency and optimal learning and that encourages student to participate in the classroom.
- Assigned classwork to students according to lesson plans and homework necessary, according to the lesson plan provided by the teacher.
- Maintained classroom environment to promote positive learning. a well managed classroom and positive learning environment.
- After class, I left a note for the teacher detailing how the day went.
Field Representative
7 Months- Met performance criteria and deadlines for American Community Survey (ACS) to ensure timely data collection.
- Responsible for making contact and completing the survey with household members from a random selection of addresses.
- Also, Responsible for balancing my time to each case assigned, checking my electronic mail for messages, checking status of transmitted cases and documenting hours and miles daily.
- Contacted my supervisor for guidance on issues or questions.
- Furthermore, responsible for managing time across assigned cases to ensure timely completion of surveys to each case assigned, checking electronic mail for messages, checking status of transmitted cases and documenting hours and miles daily.
Care Provider
5 Years 8 Months- As a care provider I assisted patient by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands and recording blood glucose levels.
- Assisted patient with personal care tasks by providing personal services such as, bathing, dressing and hygiene.
- Helped patient with daily self-care routines patient care for herself.
Enumerator
5 Months- As an enumerator I worked under the supervision of a crew leader.
- Designated specific areas in Hudspeth and El Paso counties to canvass blocks, verifying addresses and collecting demographic information on family size, ages, and sex.
- Assisted residents by answering questions about the Census process and clarifying any confusion. by reading forms and answering questions about the Census that was provided to them.
- In addition, I ensured all addresses and maps were accurate.
- Furthermore, I was responsible for leaving a notice of my visit at the household that was occupied but vacant at the time of the visit.
- Collected Census information along with documentation of hours and miles, which I reported to the United States Census crew leader.
Office Secretary
3 Years 4 Months- Answered phone calls and redirected inquiries.
- Filed and updated employee and customer contact information systematically.
- Managed scheduling and coordination of daily office operations.
- Assisted in maintaining accurate filing systems and documentation.
- Assisted in payroll
Postmaster Relief (PMR)
10 Months- My job included relieving post master when unavailable.
- As a PMR my job duties included sorting out mail to designated boxes and handling customer transactions. Also, I was responsible for explaining post office regulations to customers when needed.
- Explained post office regulations to customers when needed.
Cashier
1 Year 3 Months- Operated cash register for cash, check, SNAP, and credit card transactions, ensuring accurate and efficient processing.
- Regularly asked customers for one or two forms of IDs to verify their identities for alcohol purchasing or check cashing.
- Also, stocked and replenished merchandise according to store merchandise layouts, priced merchandise, stocked shelves and took inventory of supplies.
- Consistently engaged with customers to create a welcoming atmosphere and importantly always greeted customers and helped them locate items when needed.
Cashier
1 Year 9 Months- Operated cash register for cash, check, SNAP, and credit card transactions to ensure accurate and efficient customer service.
- Requested identification from customers to verify their identities during transactions.
- Stocked and replenished merchandise according to store layouts, priced items, and conducted inventory of supplies to maintain optimal stock levels.
- Cleaned and organized store, including checkout area and displays, to create a welcoming shopping environment.
- Very and importantly always greeted customers and helped them locate items when needed.
Education
Associates of Science - Psychology
Highschool Diploma
Skills
Sales techniques
Sales confidence
Customer-oriented
Adaptable sales approach
Active listening skills
Time management techniques
Dependable
Organized
Teamwork
Collaborator
Motivated
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Residential Inbound Sales Agent
Charter Communications
06.2025 - 01.2026Read More
Auditor Assistant
Hudspeth County
08.2018 - 12.2024Read More
Substitute Teacher
Ft Hancock ISD
01.2018 - 11.2018Read More
Field Representative
United States Census Bureau
12.2017 - 07.2018Read More
Care Provider
Care Home Health Care Agency
01.2012 - 09.2017Read More
Enumerator
United States Census Bureau
02.2010 - 07.2010Read More
Office Secretary
J.J. Transport
08.2006 - 12.2009Read More
Postmaster Relief (PMR)
United States Postal Service
06.2006 - 04.2007Read More
Cashier
Ft Hancock Mini Mart
10.2004 - 01.2006Read More
Cashier
Ft Hancock Merchandise
01.2003 - 10.2004Read More
El Paso Community College
Associates of Science from Psychology
Read More
Ft Hancock High School
Highschool Diploma
Read More