Julian Arthure
Minneola
Summary
Customer-focused Sales Professional experienced in driving revenue and building customer loyalty in high-pressure environments. Delivered high-impact results by resolving complex issues through exceptional communication and problem-solving skills. Committed to exceeding performance standards while enhancing customer service and revenue generation.
Overview
18
18
years of professional experience
Work History
Inbound Vacation Sales Advisor - Call Transfer Agent
Travel & Leisure / Wyndham Vacation Resorts
Orlando
10.2023 - Current
- Qualified and tailored vacation package offers to drive timeshare tours and increase sales conversions.
- Handled inbound calls from prospective clients regarding Wyndham Hotels reservations and feedback.
- Surpassed all performance standards and metrics consistently.
Ride Share Driver
Uber And Lyft
Orlando
07.2022 - Current
- Provided safe and reliable transportation for diverse passengers across city regions.
- Navigated efficiently using GPS technology to optimize travel routes.
- Maintained vehicle cleanliness and performed routine maintenance checks regularly.
Inbound Vacation Sales Advisor - Call Transfer Agent
Holiday Inn Vacations / Orange Lake Resorts
Orlando
05.2017 - 10.2023
- Converted inbound calls into sales, earning lifetime recognition awards including diamond ring, Rolex, and Master's Club induction.
- Ranked among top producers by building guest trust and crafting value-driven vacation packages.
- Provided expert knowledge on travel destinations and resort amenities.
- Guided clients through the sales process to enhance customer experience.
Inbound Vacation Sales Advisor - Call Transfer Agent
Hilton Grand Vacations
Orlando
05.2014 - 05.2017
- Qualified guests and closed sales on vacation packages, earning recognition as top producer, including Rookie of the Month and Top Net Package Sales awards.
- Mentored team members and contributed to training initiatives, improving overall team effectiveness.
- Assisted clients in selecting vacation packages tailored to their preferences.
- Educated customers about resort amenities and local attractions during consultations.
- Managed booking processes using internal reservation systems for optimal efficiency.
Sales Manager
Top Tier Marketing
Lake Mary
03.2013 - 05.2014
- Established outbound sales department, expanding team from 4 to 20+ agents.
- Implemented targeted sales incentives and training programs, increasing weekly revenue from $6,000 to $40,000.
- Led sales team to develop strategic marketing initiatives and promotional campaigns.
- Managed client relationships to enhance customer satisfaction and loyalty.
- Analyzed market trends to identify new business opportunities and sales strategies.
Sales Representative / Account Manager
Integrated Supply Network (ISN)
Lakeland
07.2012 - 03.2013
- Expanded customer base, increasing monthly revenue from $41,000 to $125,000 by nurturing account relationships and delivering tailored solutions.
- Developed personal account portfolio of 122 active clients, generating over $100,000 in net profit within five months.
Business Development Sales Manager
Integrated Supply Network (ISN)
Lakeland
07.2011 - 07.2012
- Established outbound call center, hiring and training 15-20 agents to revive dormant customer accounts.
- Developed strategies that generated $50,000-$75,000 monthly in revenue from reactivated accounts.
- Developed strategic partnerships with suppliers to enhance product offerings.
- Managed sales teams to achieve company objectives and drive revenue growth.
- Conducted market research to identify new business opportunities and trends.
Sales and Customer Service Claims Representative
Advocate Auto Consultants, LLC
Winter Park
03.2008 - 06.2011
- Led client consultations and evaluated diminished value claims to advocate for clients with insurance companies.
- Achieved highest department sales and conversion rates by assisting clients in securing compensation for diminished vehicle value.
- Communicated with clients to gather necessary documentation and information.
- Reviewed policy details to determine coverage for submitted claims.
Education
Some College (No Degree) - Business Administration
St. Petersburg College
Clearwater, FLSkills
- Sales Conversion & Deal Closing
- Customer Communication & Issue Resolution
- Objection handling
- Sales techniques
- Customer relationship management
- CRM Proficiency: Salesforce, Noble Composer, Citrix, QuickBase
- Performance & Productivity Optimization
- Team Leadership and Mentorship
- High Emotional Intelligence & Call Control
- Software: Microsoft Office, Adobe, MyFax, Master Pack, DocuSign
- Operating Systems: Windows, macOS
Accomplishments
- Sales Achievements: Lifetime sales awards, Master's Club induction, Diamond Ring, Rolex (Holiday Inn Vacations).
- Revenue Growth: Boosted revenue by 500%+ at Top Tier Marketing, reactivated 200+ accounts monthly at ISN.
- Team Development: Successfully established and managed new sales teams, driving training, performance, and retention.
Timeline
Inbound Vacation Sales Advisor - Call Transfer Agent
Travel & Leisure / Wyndham Vacation Resorts
10.2023 - Current
Ride Share Driver
Uber And Lyft
07.2022 - Current
Inbound Vacation Sales Advisor - Call Transfer Agent
Holiday Inn Vacations / Orange Lake Resorts
05.2017 - 10.2023
Inbound Vacation Sales Advisor - Call Transfer Agent
Hilton Grand Vacations
05.2014 - 05.2017
Sales Manager
Top Tier Marketing
03.2013 - 05.2014
Sales Representative / Account Manager
Integrated Supply Network (ISN)
07.2012 - 03.2013
Business Development Sales Manager
Integrated Supply Network (ISN)
07.2011 - 07.2012
Sales and Customer Service Claims Representative
Advocate Auto Consultants, LLC
03.2008 - 06.2011
Some College (No Degree) - Business Administration
St. Petersburg College