Summary
Overview
Work History
Education
Skills
Timeline
Generic

CHRISTINA MENDES

ORLANDO,FL

Summary

Dynamic sales professional with a proven track record at Holiday Inn Club Vacations, boasting a consistent average of 175% of the required conversion objective. Acknowledged as a Million Dollar producer annually, since 2019. Recognized for remarkable sales achievements and ability to build lasting client rapport, through exceptional negotiation and rapport-building skills. Excelled in customer relations at JPMorgan Chase, leveraging skills in First Support and effective communication to continuously exceed ambitious performance metrics.

Overview

28
28
years of professional experience

Work History

Call Transfer – Vacation Sales Agent

Holiday Inn Club Vacations
03.2018 - Current
  • Maintain an average of 100 timeshare packages per Month, in a high paced sales environment
  • Sell vacation packages to guests being transferred from various lead sources, on both inbound and outbound calls
  • Achieved Million Dollar producer awards, Masters Diamond Ring, Rolex recipient, Masters Jacket, and multiple Masters trips
  • Total of 1154 Net packages in 2022, 172% of standard in conversion
  • Ranked top 3% in sales and top 2% in conversion
  • 185% of standard for conversion for 2021
  • Top 4% in sales, top 2% conversion and top 3% for revenue
  • 1 revenue earner in 2020
  • 1 in conversion and #2 in sales, in an office of 188 representatives
  • 1 YTD highest conversion in the office for 2019
  • Top 3% for sales.

First Response Desk –Senior Service Representative II

JPMorgan Chase
10.2017 - 03.2018
  • Collaborated with business partners to analyze XLOB processes/initiatives for implementation, improvement, and standardization
  • Took supervisor level calls, using de-escalation techniques to assist card members
  • Guided specialists on their calls, to ensure proper call handling.

Customer Relationship Team-Senior Service Collections Representative l

JPMorgan Chase
08.2016 - 10.2017
  • Established promise to pays; negotiated settlements and programs while exploring best options
  • Responsible for collecting on delinquent consumer and business accounts ranging from 1 to 90 days past due, sustaining an electronic payment average of 88% YTD
  • Built, maintained, and established exceptional rapport with card members, while maintaining 100% compliance
  • Performed skip tracing, update and maintain accurate records
  • Diligently followed up to confirm payments went through as promised, maintaining an average of 93% kept rate YTD
  • Top 3% of kept promise to pay rate
  • Top 7% of collecting electronic payments.

Licensed Auto Customer Service Representative

GEICO
05.2015 - 08.2016
  • Consulted with policyholders to evaluate needs and provide the best coverage
  • Answered telephone calls regarding existing auto accounts
  • Modified coverage and offered additional service packages and options
  • Top Representative for Emergency Road Service and Mechanical Breakdown Insurance.

Customer Service / Sales Representative

VERIZON COMMUNICATIONS
07.1995 - 05.2015
  • Routinely surpassed demanding performance targets for sales, first call resolution, retention, and adherence, year after year
  • Analyzed customer accounts to recommend tailored cost-effective usage plans, products, and services
  • Consistently ensured customer satisfaction through expert resolution of conflicts, issues, and concerns
  • Handled incoming calls from residential customers' nationwide resolving complex issues with billing and orders
  • Top 5% of sales every year.

Education

Business Administration - Bachelor Degree in Office Systems Management -

BERKELEY COLLEGE
New York, NY
03.2002

Skills

  • Efficient typing
  • First Support
  • LexisNexis
  • Customer Assist
  • Outlook
  • FileNet
  • Avaya
  • C3
  • MVP
  • Loyalty Connect
  • IEX
  • Salesforce
  • InContact

Timeline

Call Transfer – Vacation Sales Agent

Holiday Inn Club Vacations
03.2018 - Current

First Response Desk –Senior Service Representative II

JPMorgan Chase
10.2017 - 03.2018

Customer Relationship Team-Senior Service Collections Representative l

JPMorgan Chase
08.2016 - 10.2017

Licensed Auto Customer Service Representative

GEICO
05.2015 - 08.2016

Customer Service / Sales Representative

VERIZON COMMUNICATIONS
07.1995 - 05.2015

Business Administration - Bachelor Degree in Office Systems Management -

BERKELEY COLLEGE

Similar Profiles

CREATE PROFILE
CHRISTINA MENDES