Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rikeesh Turner

Orlando,FL

Summary

Experienced sales professional with over 10 years in customer service, team leadership, and performance coaching. Proven ability to drive conversions, develop strategic training programs, and lead high-performing teams in fast-paced environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Call Transfer Agent

Bluegreen Vacations
Orlando, FL
09.2022 - Current
  • Convert inbound calls into vacation package sales using approved scripts
  • Meet and exceed sales and conversion quotas

Health Savings Account Specialist

Alegeus Technologies
Maitland, FL
09.2021 - 08.2022
  • Resolved account inquiries and processed claims
  • Delivered high-quality service while maintaining compliance
  • Supported onboarding and coaching of new hires

Customer Service Specialist / Team Lead

Ansafone Contact Center
Ocala, FL
07.2019 - 06.2021
  • Led remote sales team and provided coaching to improve performance
  • Conducted side-by-sides, desk observations, and group coaching sessions
  • Created performance reports and implemented development plans

Home Health Aide / Traveling Medical Assistant

Comfort Keepers
Springfield, PA
05.2017 - 04.2019
  • Assisted clients with personal care, medication, and daily activities
  • Monitored health changes and provided companionship

Medical Assistant (Externship)

Mazzoni Center
Philadelphia, PA
04.2017 - 05.2017
  • Performed triage, phlebotomy, injections, and EMR documentation
  • Scheduled appointments and processed prescriptions

General Laborer

Perdue Farms
Milford, DE
05.2014 - 08.2016
  • Supervised production line and ensured safety compliance

Crew Trainer

McDonald's
Harrington, DE
12.2013 - 05.2014
  • Trained new staff and upheld service and food safety standards

Education

Diploma - Medical Assistant

Harris School of Business
Upper Darby, PA
01.2017

High School Diploma or GED - undefined

Diploma - Health Claims Specialist

Harris School of Business
Dover, DE
01.2011

Skills

  • Sales Coaching
  • Call Center Leadership
  • Performance Development
  • Conversion Optimization Customer Service
  • EMR & Athenahealth
  • HIPAA Compliance
  • Team Training Salesforce
  • Microsoft Office
  • Live Chat & E-commerce
  • Data Entry Telemarketing
  • De-escalation
  • Remote Team Management
  • Patient Care
  • Strong interpersonal skills with a focus on empathy, active listening, and conflict resolution Skilled in delivering clear, persuasive messaging across phone, email, and live chat

Certification

  • Certified Medical Assistant (CMA)
  • CPR Certified
  • Valid Driver’s License

Timeline

Call Transfer Agent

Bluegreen Vacations
09.2022 - Current

Health Savings Account Specialist

Alegeus Technologies
09.2021 - 08.2022

Customer Service Specialist / Team Lead

Ansafone Contact Center
07.2019 - 06.2021

Home Health Aide / Traveling Medical Assistant

Comfort Keepers
05.2017 - 04.2019

Medical Assistant (Externship)

Mazzoni Center
04.2017 - 05.2017

General Laborer

Perdue Farms
05.2014 - 08.2016

Crew Trainer

McDonald's
12.2013 - 05.2014

High School Diploma or GED - undefined

Diploma - Health Claims Specialist

Harris School of Business

Diploma - Medical Assistant

Harris School of Business
Rikeesh Turner