Experienced sales professional with over 10 years in customer service, team leadership, and performance coaching. Proven ability to drive conversions, develop strategic training programs, and lead high-performing teams in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Call Transfer Agent
Bluegreen Vacations
Orlando, FL
09.2022 - Current
Convert inbound calls into vacation package sales using approved scripts
Meet and exceed sales and conversion quotas
Health Savings Account Specialist
Alegeus Technologies
Maitland, FL
09.2021 - 08.2022
Resolved account inquiries and processed claims
Delivered high-quality service while maintaining compliance
Supported onboarding and coaching of new hires
Customer Service Specialist / Team Lead
Ansafone Contact Center
Ocala, FL
07.2019 - 06.2021
Led remote sales team and provided coaching to improve performance
Conducted side-by-sides, desk observations, and group coaching sessions
Created performance reports and implemented development plans
Home Health Aide / Traveling Medical Assistant
Comfort Keepers
Springfield, PA
05.2017 - 04.2019
Assisted clients with personal care, medication, and daily activities
Monitored health changes and provided companionship
Medical Assistant (Externship)
Mazzoni Center
Philadelphia, PA
04.2017 - 05.2017
Performed triage, phlebotomy, injections, and EMR documentation
Scheduled appointments and processed prescriptions
General Laborer
Perdue Farms
Milford, DE
05.2014 - 08.2016
Supervised production line and ensured safety compliance
Crew Trainer
McDonald's
Harrington, DE
12.2013 - 05.2014
Trained new staff and upheld service and food safety standards
Education
Diploma - Medical Assistant
Harris School of Business
Upper Darby, PA
01.2017
High School Diploma or GED - undefined
Diploma - Health Claims Specialist
Harris School of Business
Dover, DE
01.2011
Skills
Sales Coaching
Call Center Leadership
Performance Development
Conversion Optimization Customer Service
EMR & Athenahealth
HIPAA Compliance
Team Training Salesforce
Microsoft Office
Live Chat & E-commerce
Data Entry Telemarketing
De-escalation
Remote Team Management
Patient Care
Strong interpersonal skills with a focus on empathy, active listening, and conflict resolution Skilled in delivering clear, persuasive messaging across phone, email, and live chat