Summary
Overview
Work History
Education
Skills
Websites
Awards
Timeline
Generic

Christian Lewis

Davenport,FL

Summary

Dedicated and experienced Sales Manager adept at leading teams to achieve sales targets, providing exceptional customer service, and driving business growth. Seeking opportunities to leverage skills in sales management, team leadership, and customer relations in a dynamic organization. Confident in ability to impact success at all levels of an organization.

Overview

14
14
years of professional experience

Work History

Call Transfer Agent

Hilton Grand Vacations
06.2022 - Current


  • Moved to Florida to work directly for one of our corporate clients from Gold Mountain
  • Increased sales conversions by effectively presenting vacation packages tailored to client needs.
  • Delivered consistent results by exceeding targets in sales, conversion, and availability while maintaining a positive mindset.
  • Consistently contributed to a positive team environment by offering help and guidance to colleagues on a regular basis.

Call Transfer Supervisor

Gold Mountain Communications
09.2015 - 05.2022


  • Worked on different campaigns across the building for outbound and inbound sales teams.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for each team member.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Led by example. Always tried to be a positive role model on the sales floor. I wanted to be everyone's "cheerleader" and mentor when needed.
  • Ensured adherence to company procedures for corrective action, maintaining accountability and fairness among all team members.

Customer Service Advocate

Pinnacle Services
02.2012 - 09.2015


  • Worked as a customer service agent for a major insurance provider.
  • Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
  • Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.

Cook/Cashier

Cornerstone Pizza and Subs
06.2010 - 02.2012


  • Played a pivotal role in food preparation as a cook, responsible for food prepping and ensuring high-quality standards in meal preparation.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.

Education

High School Diploma -

Lebanon High School
01.2009

Skills

  • Leadership
  • Customer Service
  • Communication
  • Team Management and Development
  • Problem-Solving
  • Team building
  • Motivational Skills

Awards

Top Sales Coach, Gold Mountain Communications, Was honored with getting top Sales Coach for 2019 and 2020. Along with multiple monthly and quarterly awards for my performance.

Timeline

Call Transfer Agent

Hilton Grand Vacations
06.2022 - Current

Call Transfer Supervisor

Gold Mountain Communications
09.2015 - 05.2022

Customer Service Advocate

Pinnacle Services
02.2012 - 09.2015

Cook/Cashier

Cornerstone Pizza and Subs
06.2010 - 02.2012

High School Diploma -

Lebanon High School

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Christian Lewis