Summary
Overview
Work History
Education
Skills
Timeline
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William Fogleman

Conroe

Summary

I am experienced in sales, customer service and working in professional office environments. I am continually trying better myself physically, emotionally and financially on a daily basis. I genuinely like helping people and if I'm able to assist them in meeting their needs and I can make money at the same time, that's a win. I always leave people with a good impression but try to do so in a way that the guest will remember me the next time they're in the market.

Overview

18
18
years of professional experience

Work History

Call Transfer Agent

Hilton Grand Vacations
08.2021 - 01.2024
  • Discovery of what guests enjoy doing when they travel
  • Speaking to guests about the benefits Hilton Grand Vacations offers with regard to travel savings
  • Offering discounted vacation packages to guests in exchange for only two hours of their time so we can show them being a Hilton Grand Vacations owner would benefit them
  • Offering cruises as an additional incentive if they enjoy cruising or if they've never cruised before
  • Deflecting objections and asking for the sale in different ways, e.g. Is there a middle initial on your card? What email address would you like your confirmation sent to?

Internet Sales Representative

Lexus of Winter Park
06.2018 - 08.2021
  • Discovery of what the vehicle will mainly be used for
  • Build rapport with prospective buyers on the phone and advising them they need to be in the showroom to actually see the vehicle, drive the vehicle and advising them they will always get the best deal when they are physically present if they raise that issue
  • Worked directly with sales manager regarding pricing for both purchase and lease if necessary
  • Follow up with guests the next day if they did not buy either by text, email or phone
  • Reach out to current leaseholders whose lease is up in 18 months or less to see if they'd be interested in getting into a new Lexus



Barback

The Foundry
06.2016 - 07.2017
  • Keeping bar stocked and assisting guests.

Product Specialist

Joey Accardi Auto Group
02.2015 - 04.2016
  • Discovery of what the guest's needs are
  • Showing and demonstrating vehicles for the guest
  • Presenting the price of either a purchase of lease directly to the guest
  • Showing the guest the service area and everything that is available to them

Social Services Specialist I

Oklahoma Department of Human Services
09.2011 - 08.2012
  • Interviewing clients to determine eligibility for food (SNAP) benefits
  • Identified community resources to support clients
  • Conducting needs assessments to identify key areas of service needs
  • Determined needed and relevant interventions based on each client's cognitive abilities and current needs
  • Providing clients with a food box who are in immediate need of sustenance
  • Referring clients to other social workers, or law enforcement, for areas of vulnerability I cannot personally help

Legal Assistant

Baer, Timberlake, Coulson & Cates, P.C.
01.2007 - 03.2011
  • Creating and copying files
  • Filing documents at courthouse
  • Going to sheriff's auction to assist in the selling of foreclosed properties
  • Personal to assistant to Mr. James P. Cates, Esq. and James 'Skippy' Thiessen, Esq.

Product Specialist

Bob Howard Toyota
04.2006 - 11.2006
  • Discovery of the guest's needs and their major buying factors
  • Showing vehicles to the guest and the various features of the vehicle
  • Following up with guests who did not purchase or lease
  • Following up with guests that did purchase to see how they were liking their vehicle

Education

Bachelor of Science - Psychology

UNIVERSITY OF CENTRAL OKLAHOMA
Edmond, OK
05.2006

High School Diploma -

EDMOND NORTH HIGH SCHOOL
Edmond, OK
05.1999

Skills

  • Personable and disarming
  • Driven to succeed
  • Acknowledging objections and deflecting them
  • Asking for the sale in different ways
  • Empathetic
  • Continuously feeding the good wolf

Timeline

Call Transfer Agent

Hilton Grand Vacations
08.2021 - 01.2024

Internet Sales Representative

Lexus of Winter Park
06.2018 - 08.2021

Barback

The Foundry
06.2016 - 07.2017

Product Specialist

Joey Accardi Auto Group
02.2015 - 04.2016

Social Services Specialist I

Oklahoma Department of Human Services
09.2011 - 08.2012

Legal Assistant

Baer, Timberlake, Coulson & Cates, P.C.
01.2007 - 03.2011

Product Specialist

Bob Howard Toyota
04.2006 - 11.2006

Bachelor of Science - Psychology

UNIVERSITY OF CENTRAL OKLAHOMA

High School Diploma -

EDMOND NORTH HIGH SCHOOL

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