Domnick Colianni
Las Vegas,Nevada
Summary
With over 15 years of customer service experience, this diligent, resourceful, and enthusiastic professional is dedicated to maintaining a diverse product knowledge to meet the unique needs of every customer. Building strong client relationships and driving revenue are areas of expertise, leveraging strong negotiation skills to effectively close deals. Throughout the career, consistently contributed to team success and thrived in dynamic environments, showcasing adaptability and ability to perform under pressure.
Overview
12
12
years of professional experience
Work History
Call Transfer Agent
Hilton Grand Vacations
09.2021 - Current
- Answer inbound transfers from to tell Hilton guest about a current promotion. I would offer them a mini vacation packages. I would verify customer information, go over offer details, secure payments, and read terms. I would have to share knowledge of the destination, painting the picture of what they might do on the getaway.
- Consistently exceeded sales targets by proactively identifying opportunities to upsell or make additional recommendations based on client preferences.
- Maximized sales revenue by cross-selling additional products, such as cruises.
- Evaluated customer feedback regularly to identify areas of improvement within the sales process for continuous enhancements.
Executive Personal Assistant
Liaison Behavioral Health & Community Outreach
04.2013 - 04.2021
- Provides all admisadministrative duties including answering all phone/voicemail/email/fax/mail.
- Submit weekly medical billing, claims appeals, claim edits.
- Performs Initial Intakes, Initial Intake Questionnaires, and Client Satisfaction Surveys.
- Maintains company city/state licensing, insurance policies, credentialing.
- Knowledgeable in the functions of Payroll/HR
- Audit Management/Supervision
Sales Manager
First Defense Security
08.2012 - 01.2013
- Trained all incoming sales team members.
- Monitored weekly sales to create detailed reports to implement corrective action.
- Wrote, negotiated and finalized sales contracts.
- Prepared sales slips and sales contracts.
- Helped customers with questions, problems and complaints in person and via telephone.
Education
Associate of Arts - Business Concentrating In Accounting
In Progress
10-2020
2008
Skills
- Relationship building
- Time management
- Exceptional customer service
- Attention to detail
- Problem-solving abilities
- Upselling
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
Languages
English
Native or Bilingual
Timeline
Call Transfer Agent - Hilton Grand Vacations
09.2021 - Current
Executive Personal Assistant - Liaison Behavioral Health & Community Outreach
04.2013 - 04.2021
Sales Manager - First Defense Security
08.2012 - 01.2013
University Of Phoenix - Associate of Arts, Business Concentrating In Accounting
Paul Mitchell The School Las Vegas - ,
Coronado High School - ,
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