Roxana Sanchez
Clermont,FL
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
8
8
years of professional experience
Work History
Call Transfer Agent
Hilton Grand Vacations
01.2023 - Current
- Sell mini-vacation packages for multiple property locations following the business rules for corporate telemarketing in an inbound environment
- Used the skills learned in training to overcome objections and close the sale
- Maintain a positive and motivated demeanor especially when interacting with Hilton guests, co-workers, supervisors, and managers
General Manager
LA Fitness
01.2022 - 01.2023
- Build a team dedicated to delivering an excellent experience and revenue growth simultaneously with an opportunity to contribute to every level of the gym's overall success
- Responsible for developing and mentoring the club sales and personal training sales staff and with that staff, achieving membership and personal training sales goals
- Responsible for being up to date with current company policies and procedures and adhere to them
Marketing Assistant
Guerra Financial
01.2021 - 12.2021
- Organized 80+ marketing events to bring on new prospects
- High volume of cold and warm calling to existing and potential clients
- Performed over 100 outgoing calls and various follow-up emails daily
- Maintained contact lists and followed up with prospects to maintain and continue relationships
- Developed and implemented procedures for identifying advertising needs
- Experienced with social media and communications platforms.
Accounting Clerk
Law Office of Alex A. Hanna PA
06.2016 - 03.2020
- Prepared monthly and year-end closing statements, financial documents, and invoices
- Investigated daily variances and corrected errors to resolve discrepancies
- Maintained accounting records utilizing in-house and client systems.
Education
MASTER OF SCIENCE - GLOBAL STRATEGIC COMMUNICATION -
Florida International University
08.2022
BACHELOR OF ARTS - PUBLIC RELATIONS, ADVERTISING, APPLIED COMMUNICATIONS -
Florida International University
01.2021
ASSOCIATE OF ARTS - FINANCE -
Miami Dade College
01.2018
Skills
- Staff training and development
- Organizational development
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Adaptability and flexibility
Languages
Spanish
Full Professional
Timeline
Call Transfer Agent
Hilton Grand Vacations
01.2023 - Current
General Manager
LA Fitness
01.2022 - 01.2023
Marketing Assistant
Guerra Financial
01.2021 - 12.2021
Accounting Clerk
Law Office of Alex A. Hanna PA
06.2016 - 03.2020
BACHELOR OF ARTS - PUBLIC RELATIONS, ADVERTISING, APPLIED COMMUNICATIONS -
Florida International University
ASSOCIATE OF ARTS - FINANCE -
Miami Dade College
MASTER OF SCIENCE - GLOBAL STRATEGIC COMMUNICATION -
Florida International University
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