Michelle Bailes
New Castle,Pennsylvania
Summary
Accomplished leader with a proven track record at Macri's Sports and the United States Government, excelling in high-pressure environments. Expert in operations management and team leadership, significantly enhancing store efficiency and air traffic safety. Skilled in inventory management and fostering positive customer relations, consistently achieving and surpassing goals.
Overview
29
29
years of professional experience
Work History
Store MAnager
Macri's Sports
09.2005 - 06.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Air Traffic Controller
United States Government
02.1988 - 11.1999
- Managed complex situations under pressure, demonstrating exceptional decision-making abilities for the safe management of aircraft.
- Controlled arrivals and departures and transitioned aircraft across airfield and flight line.
- Maintained clear communication with pilots, ground crews, and other controllers to ensure smooth coordination of aircraft movements.
- Provided accurate weather updates to pilots, enabling informed decisions regarding flight paths and potential hazards.
- Provided pilots with instructions for safe landings and takeoffs at airport averaging [Number] flights per day.
- Implemented contingency plans during emergency situations to minimize risks while maintaining efficient air traffic management practices.
- Utilized communications systems to direct movement of pilots and ground personnel.
- Supported continuous improvement initiatives within the control center, enhancing overall performance and reducing errors.
- Participated in cross-functional teams to develop process improvements and enhance overall efficiency within the control center.
- Enhanced safety by effectively managing air traffic in high-density airspace.
- Ensured compliance with national and international regulations through diligent monitoring of air traffic operations.
- Reduced delays and increased operational efficiency by implementing effective scheduling and routing strategies.
- Optimized airport capacity and minimized congestion through strategic runway utilization planning.
- Identified, analyzed, resolved and reported hazards and procedural issues affecting or potentially affecting safe and timely outcomes.
- Notified airport response personnel to be ready when emergency situations presented.
- Improved airspace utilization by designing innovative flight path solutions that reduced congestion around busy airports.
- Promoted a positive work environment within the control center by encouraging teamwork and open communication among staff members.
- Maintained up-to-date knowledge on evolving aviation regulations and guidelines, ensuring full compliance in all air traffic control operations.
- Streamlined processes by integrating advanced technology tools into daily operations for improved efficiency and accuracy.
- Reviewed requests for activities impacting National Air Space (NAS) and Special Use Airspace (SUA) management.
Education
No Degree - Air Traffic Control
United States Air Traffic Control Academy
Oklahoma City, OK10.1986
High School Diploma -
Buffalo Traditional School
Buffalo, NY06.1985
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Store Opening and Closing
- Team Leadership
- Friendly and Positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory Management
- Store Merchandising
- Cash Management
- Retail Inventory Management
- Shift Scheduling
- Employee Training
- Recruitment and hiring
- POS Systems
- Goals and performance
- Team Building and Leadership
- Team motivation
- Recruiting and Hiring
- Operations Management
- Leadership Development
- Policies and Procedures
Timeline
Store MAnager
Macri's Sports
09.2005 - 06.2017
Air Traffic Controller
United States Government
02.1988 - 11.1999
No Degree - Air Traffic Control
United States Air Traffic Control Academy
High School Diploma -
Buffalo Traditional School