Michelle Baker
Herriman
Summary
Strategic and empathetic account management professional with 20+ years of experience in education and client-facing roles. Proven success managing large portfolios, building trust with executive-level stakeholders, and leading retention, growth, and program success initiatives. Deeply committed to student outcomes, equity, and using data to drive improvement. Adept in proactive communication, CRM tools, and cross-functional collaboration to ensure high-impact service delivery.
Overview
20
20
years of professional experience
Work History
Senior Program Mentor
Western Governors University
08.2007 - Current
- Support and mentor 130+ students through degree programs, ensuring compliance with licensure, district, and state requirements.
- Collaborate across teams to drive student success and on-time program completion.
- Serve as peer coach for new mentors and facilitate engaging team meetings.
- Guided nearly 400 students to graduation since 2007.
Independent Medicare Agent
United Healthcare
07.2015 - 03.2016
- Led community-based Medicare seminars and conducted in-home consultations.
- Guided clients in selecting appropriate plans tailored to their needs.
Benefits Account Manager / Specialist
Ceridian
03.2005 - 10.2006
- Managed client relationships and resolved benefit-related issues.
- Led external benefit meetings and created employee communication materials.
Education
M.S. - Management & Leadership
Western Governors University
B.S. - Business Marketing
University of Phoenix
Skills
- Microsoft Office, Outlook, WGU-specific systems
- Student Mentorship
- Client Relationship Management
- Cross-Team Collaboration
- Relationship building
- Motivation techniques
- Problem-solving
- Organizational skills
Timeline
Independent Medicare Agent
United Healthcare
07.2015 - 03.2016
Senior Program Mentor
Western Governors University
08.2007 - Current
Benefits Account Manager / Specialist
Ceridian
03.2005 - 10.2006
B.S. - Business Marketing
University of Phoenix
M.S. - Management & Leadership
Western Governors University
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