Michelle Baker
Tomball
Summary
Resourceful professional with a strong background in customer service and technology. Leveraging a Bachelor's in Computer Science and IT certifications to deliver effective hardware and network support, consistently exceeding sales targets while building lasting client relationships.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Insurance Sales Agent
State Farm
Houston
04.2025 - Current
- Sold multi-line insurance products to individuals and small businesses, consistently exceeding monthly sales targets by 105-115%
- Developed relationships with over 175 clients, achieving 89% retention rate through consultative selling
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and explaining coverage details to clients
- Reviewed policy applications and assessed risk factors to determine coverage eligibility, collaborating with underwriters to approve policies
- Conducted community insurance education workshops, generating new policy conversions and expanding client base by increasing awareness
- Collaborated with claims adjusters to expedite complex claims and maintained compliance with licensing requirements
- Assisted senior agents with policy renewals and basic customer service inquiries
- Maintained up-to-date knowledge of industry regulations and insurance law changes affecting coverage and claims
Licensed Insurance Agent
UnitedHealthcare
02.2025 - 03.2025
- Provided personalized insurance solutions based on individual client needs and risk profiles
- Conducted thorough risk assessments to determine appropriate coverage options
- Educated clients on insurance products, clarifying policy terms, conditions, and exclusions to empower informed decision-making
- Analyzed insurance policies to confirm clients had adequate protection tailored to their specific needs
- Collaborated with underwriters to negotiate favorable policy terms
- Collaborated with customers to ensure access to preferred doctors and hospitals within network, enhancing client satisfaction
Junior Account Executive
Generation Alpha
Cypress
12.2024 - 02.2025
- Engaged directly with clients to create exposure and generate revenue through targeted marketing strategies that supported business growth
- Communicated in person to build client relationships and assess customer needs for tailored solutions
- Supported associate development and apprenticed senior executives to strengthen team capabilities
Hourly Supervisor
Walmart
Houston
07.2016 - 12.2024
- Managed over 35 associates nightly, ensuring accurate stocking and efficient inventory control
- Delegated tasks to ensure timely and accurate completion
- Assigned associates to departments based on individual strengths to optimize workflow
- Implemented process improvements that streamlined operations and were acknowledged by management
- Verified inventory counts to maintain product availability
- Coordinated seasonal display setups to enhance product visibility and attract customers
Target Team Member
Target
Houston
11.2011 - 05.2016
- Managed merchandise resets in electronic departments including gaming, books, and movies
- Ensured merchandise presentation was appealing and organized for customers
- Handled product returns and out-of-area stock to maintain full inventory levels
Education
Bachelor's - Computer Science
Southern New Hampshire University
Manchester, NH06-2026
High school or equivalent -
Nunez Community College
Chalmette, LA09-2012
Certifications - Information Technology
My Computer Career
Remote06-2026
Skills
- Client acquisition
- Sales negotiation
- Sales strategy
- Customer relationship management
- Market analysis
- Policy management
- Coverage recommendations
- Personal lines
- Sales reporting
- Data analysis
- Risk assessment
- Client engagement
- Problem solving
- Communication skills
- Organizational skills
- Team collaboration
- Work under pressure
- Attention to detail
- Problem solving
- Computer literacy
- Personal lines
- Coverage recommendations
- Network troubleshooting
- Technical support
- Troubleshooting
- Security logs
Certification
- Property & Casualty License, 02/01/25, 03/01/27, Kansas State license to sell insurance
- Health Insurance License, 01/01/25, 01/01/27, Health insurance license for Texas
- Insurance Producer License, Personal Lines License
- Life Insurance License
- Life & Health Insurance License
- CompTIA Security+
- CCNA
- CompTIA Network+
Timeline
Insurance Sales Agent
State Farm
04.2025 - Current
Licensed Insurance Agent
UnitedHealthcare
02.2025 - 03.2025
Junior Account Executive
Generation Alpha
12.2024 - 02.2025
Hourly Supervisor
Walmart
07.2016 - 12.2024
Target Team Member
Target
11.2011 - 05.2016
Bachelor's - Computer Science
Southern New Hampshire University
High school or equivalent -
Nunez Community College
Certifications - Information Technology
My Computer Career