Michelle Barnes
Adelanto,CA
Summary
Versatile and empathetic professional with a strong background in caregiving and customer service, notably with IHSS - In Home Supportive Services. Excelled in providing compassionate care and emotional support, alongside proficient money handling and customer assistance. Achieved significant improvements in patient wellbeing and customer satisfaction, demonstrating exceptional multitasking and organizational skills.
Overview
24
24
years of professional experience
Work History
Family Caregiver
IHSS - In Home Supportive Services
Adelanto, CA
12.2021 - Current
- Managed household tasks efficiently, creating a clean and organized living environment conducive to patient wellbeing.
- Contributed to a positive atmosphere within the home setting by engaging in meaningful conversations and recreational activities with patients.
- Coordinated healthcare appointments for patients, ensuring timely access to necessary medical services.
- Assisted patients with physical therapy exercises, promoting improved mobility and overall health outcomes.
Kicthen Aide
San Dimas Retirement and Assited Living
San Dimas, CA
12.2018 - 12.2019
- Maintained a clean working environment by consistently washing dishes and completing daily cleaning tasks.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Cleaned and organized kitchen stations to promote team efficiency.
- Promoted workplace safety through careful adherence to established procedures for handling sharp utensils, hot surfaces, and heavy equipment.
- Provided exceptional customer service when needed, responding diplomatically to guest concerns or requests.
- Played an integral role in the successful operation of the kitchen, demonstrating dedication and commitment to providing an exceptional dining experience for customers.
- Developed strong time-management skills, balancing multiple responsibilities while maintaining focus on task completion throughout shifts.
- Ensured compliance with food safety regulations by properly storing ingredients and maintaining cleanliness standards throughout the kitchen.
- Supported chefs by chopping vegetables, preparing ingredients, and assembling dishes for service.
- Assisted in the preparation of high-quality meals for customers with attention to detail and presentation.
- Facilitated seamless meal service by promptly addressing any equipment or supply issues as they arose.
Caregiver
San Dimas Retirement and Assited Living
San Dimas, CA
12.2018 - 12.2019
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
Cashier
Gas Station
Ontario, CA
08.2008 - 11.2009
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier/Food Service Worker
Del Taco
Lake Elsinore, CA
01.2007 - 03.2009
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Customer Service Representative
Walmart
Pomona, CA
04.2004 - 01.2005
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Crew Team Member
California Conservation Corps
San Dimas, CA
05.2002 - 09.2004
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Collaborated with team members to complete orders.
- worked with Cal Trans
Education
GED -
American Career College
CA06-2009
High School Diploma -
Ganesha High School
CA06-2001
Skills
- Transportation assistance
- Compassionate caregiving
- Household management
- Emotional support
- Dementia care
- Personal hygiene assistance
- Alzheimer's care
- Meal preparation
- Autism support
- Errand running
- Housekeeping
- Multitasking and organization
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Customer service excellence
- Money handling
- Critical thinking
- Active listening
- Data entry
Languages
Spanish
Timeline
Family Caregiver
IHSS - In Home Supportive Services
12.2021 - Current
Kicthen Aide
San Dimas Retirement and Assited Living
12.2018 - 12.2019
Caregiver
San Dimas Retirement and Assited Living
12.2018 - 12.2019
Cashier
Gas Station
08.2008 - 11.2009
Cashier/Food Service Worker
Del Taco
01.2007 - 03.2009
Customer Service Representative
Walmart
04.2004 - 01.2005
Crew Team Member
California Conservation Corps
05.2002 - 09.2004
GED -
American Career College
High School Diploma -
Ganesha High School