Michelle Barrier
High Point,NC
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
21
21
years of professional experience
Work History
Health Concierge
Aetna
2022.02 - Current
- Coordinated patient care services to streamline access to healthcare resources.
- Educated patients on available health programs and resources, promoting overall wellness.
- Mentored junior staff in best practices for patient engagement and support initiatives.
- Analyzed feedback to refine service offerings, driving continuous improvement in client experience.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Implemented proactive follow-up protocols to ensure patient satisfaction and adherence.
CNA
Wake Forrest Baptist High Point Medical Center
2018.04 - 2022.02
- Assisted nursing staff with patient assessments and routine medical procedures to enhance care quality.
- Collaborated with multidisciplinary teams to create effective care plans tailored to individual patient needs.
- Educated patients and families on health management practices and post-discharge instructions for improved recovery outcomes.
- Enhanced patient satisfaction by providing compassionate and attentive care.
CNA
Countryside Manor
2014.09 - 2018.03
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Dietary Aide
The Brian Center
2014.02 - 2014.09
- Prepared and served nutritious meals adhering to dietary guidelines and resident preferences.
- Maintained cleanliness and organization of kitchen and dining areas, ensuring compliance with health regulations.
- Assisted in meal planning by communicating dietary needs to kitchen staff effectively.
- Monitored inventory levels, restocking supplies to ensure seamless meal service operations.
Dietary Aide
Jacobs Creek Nursing Home
2012.03 - 2014.02
- Collaborated with dietitians to implement specialized diets for residents with specific health conditions.
- Conducted regular assessments of resident satisfaction, making adjustments based on feedback received.
- Trained new staff on food safety protocols and proper equipment usage.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
Customer Service Representative
StarTek
2005.02 - 2007.08
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and prompt issue resolution.
- Collaborated with teams to improve service processes, enhancing response time and operational efficiency.
- Trained new staff on company policies and customer service best practices, fostering a knowledgeable workforce.
- Monitored ticketing system for timely follow-ups, maintaining accurate records of customer interactions.
Education
GED -
Rockingham Community College
Wentworth, NC2008-05
No Degree - Business Administration And Management
Strayer University
Washington, DC2028-05
Skills
- Time management
- Patient care
- Compassion and empathy
- HIPAA compliance
- Emotional support
- Complex Problem-solving
Timeline
Health Concierge
Aetna
2022.02 - Current
CNA
Wake Forrest Baptist High Point Medical Center
2018.04 - 2022.02
CNA
Countryside Manor
2014.09 - 2018.03
Dietary Aide
The Brian Center
2014.02 - 2014.09
Dietary Aide
Jacobs Creek Nursing Home
2012.03 - 2014.02
Customer Service Representative
StarTek
2005.02 - 2007.08
GED -
Rockingham Community College
No Degree - Business Administration And Management
Strayer University