Michelle Bassham
Norman,OK
Summary
Adaptable Accounts Receivable Representative with significant background in managing both large and small scale accounts. Strengths include accurate invoice processing, efficient collection strategies, and effective communication with clients to resolve discrepancies. Demonstrated improvement in payment timelines and reduction of delinquent accounts in previous roles. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
18
18
years of professional experience
Work History
Accounts Receivable Representative
Concentra Medical Center Business Office
Oklahoma City, OK
07.2022 - Current
- Communicated with customers regarding payment status of their invoices.
- Identified delinquent accounts requiring collection action.
- Processed incoming payments in compliance with financial policies and procedures.
- Generated invoices and credit memos on a daily basis.
- Assisted customers with billing inquiries via phone or email correspondence.
- Researched and resolved discrepancies in customer accounts.
- Investigated reasons for non-payment by customers and take appropriate action.
- Prepared monthly aging reports of all outstanding invoices.
- Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.
- Evaluated open accounts to look for past-due balances and pursue collection strategies.
- Posted and verified entries to logs, spreadsheets or reports to update department records and accounting systems.
Cashier
Crest Foods
Norman, OK
03.2020 - Current
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Built and maintained productive relationships with employees.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
University of Oklahoma
Norman, OK
04.2008 - 07.2022
- Prepared documents for registration, enrollment, and graduation processes.
- Facilitated registration process for individuals attending conferences, workshops, and trainings.
- Successfully facilitating payment transactions via phone, email, and mail
- Ensured accuracy of daily deposits and reconciliations.
- Implemented efficient refund processing procedures
- Created and processed monthly invoices for clients
- Provided internal departments with reports and data
- Provided excellent customer service in a friendly manner.
GBS
Oklahoma City, OK
01.2007 - 04.2008
- Developed relationships with various vendors within the industry including appraisers, surveyors, home inspectors.
- Prepared settlement statements for review by lender prior to closing.
- Processed changes made during the course of a transaction quickly and accurately.
- Processed payments from buyers or sellers at the time of closing.
- Provided post-closing support services such as document recording and follow up calls.
- Worked closely with underwriters, processors, attorneys, real estate agents, buyers, sellers and lenders throughout the entire closing process.
- Attended closings and ensured that all paperwork was signed correctly.
- Scheduled closings with clients and lenders.
- Communicated with customers, lending personnel and title companies to coordinate closing activities.
- Organized and distributed closing packages to all parties involved in the transaction.
Education
High School Diploma -
Wichita High School South
Wichita, KSSkills
- Invoice Processing
- Microsoft Excel
- Accounts Receivable
- Generally Accepted Accounting Principles
- Payment posting
- Customer Service Skills
- Bill processing
- Verbal Communication
- Payment management
- Billing dispute resolution
- Account Reconciliation
Timeline
Accounts Receivable Representative
Concentra Medical Center Business Office
07.2022 - Current
Cashier
Crest Foods
03.2020 - Current
University of Oklahoma
04.2008 - 07.2022
GBS
01.2007 - 04.2008
High School Diploma -
Wichita High School South
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