Monique Bautista
Monrovia,CA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Assistant Sales Manager
HomeGuard HomeWarranty
03.2021 - 01.2025
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Assisted sales team with completing customer transactions and managing issues.
- Developed strong client relationships for repeat business and increased referrals.
Account Manager
Downtown Wholesales
02.2018 - 03.2021
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Implemented CRM system to track client interactions and feedback, leading to more personalized service.
Account Manager
Property Id
03.2015 - 03.2018
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Leveraged CRM tools to maintain accurate records of client interactions and transactions.
- Developed and maintained strong working relationships with professionals within assigned territory.
Education
Associate of Arts - Business
Pasadena City College
Pasadena, CA06-2010
Skills
- Relationship building and management
- CRM software proficiency
- Claims management
- Closing strategies
- Sales presentations
- Sales pipeline management
- New account development
- Territory management
- Brand marketing
- Networking events
Timeline
Assistant Sales Manager
HomeGuard HomeWarranty
03.2021 - 01.2025
Account Manager
Downtown Wholesales
02.2018 - 03.2021
Account Manager
Property Id
03.2015 - 03.2018
Associate of Arts - Business
Pasadena City College
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