MICHELLE BEHRENDS
Fayetteville,AR
Summary
With 20 years of expertise in managing patient care, enhancing clinic operations, and ensuring high levels of patient satisfaction. Dedicated and highly experienced Patient Coordinator. Proficient in scheduling, intake, billing, and maintaining accurate patient records. Provides compassionate support throughout the healthcare experience. Excels in effective communication with patients, healthcare providers, and insurance companies. Adept at handling administrative tasks, resolving issues efficiently, and ensuring compliance with healthcare regulations. Proven track record of improving patient flow and reducing wait times. Committed to creating a positive and empathetic environment while delivering exceptional service in fast-paced medical settings. Invaluable asset to any healthcare team.
Overview
31
31
years of professional experience
Work History
Patient Coordinator/ Medical Assistant
Community Clinic NWA
12.2021 - 10.2024
- Scheduled patient appointments and managed the flow of the clinic to ensure efficient patient care
- Answered incoming calls promptly and professionally, ensuring all inquiries were handled appropriately
- Maintained an organized reception area and ensured all visitors were greeted in a friendly and welcoming manner
- Ensured the accuracy and confidentiality of all patient records
- Verified insurance coverage and collected payments for services rendered
- Updated and maintained patient information in the electronic health record system
- Entered patient data into the practice software
- Medical assistant duties included rooming patients, taking vitals, and entering patient information into ECW
- Performed nasal and throat swaps for flu, COVID, and strep testing and ran pregnancy and UTI tests
- Assisted Practitioner when needed
Dental Clinic Coordinator
Northwest Arkansas Community College
09.2003 - 07.2020
- Provided patient education on oral hygiene, diet, and preventive dental care
- Performed chairside procedures, such as taking impressions and taking dental X-rays
- Performed a wide range of dental procedures, such as root canals, extractions, crowns, and fillings
- Monitored and ordered clinic supplies
- Assisted dentists in chair-side procedures, such as cleaning teeth, taking X-rays, and preparing dental materials
- Maintained dental equipment and ensured the availability of supplies
Lead Registered Dental Assistant
Dr. Benjamin Lee
Fayetteville,AR / Texarkana, TX
06.1993 - 06.2002
- Coordinated team schedules to maximize productivity while maintaining a positive work-life balance for staff members.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
- Developed strong rapport with patients, easing anxieties through clear communication about their treatments.
- Maintained strict sterilization protocols, ensuring a safe and sanitary environment for patients and staff.
- Gathered detailed medical history from patients before beginning any treatment plan which contributed towards more effective treatments.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Improved patient satisfaction by providing efficient and accurate dental assistance during various procedures.
- Organized community outreach initiatives for oral health education, promoting dental care awareness and increasing practice visibility.
- Acted as a liaison between dentist, insurance providers, and patients for smooth billing processes and coverage inquiries.
- Participated in continuing education courses to stay current on industry advancements and best practices in dental care.
- Managed inventory of dental supplies, reducing costs by optimizing order frequency and amounts.
- Provided customized oral health advice based on individual patient needs, promoting long-term wellness beyond the office visitation period.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, Type, casts and impressions.
- Took dental images following strict patient protection rules, applying lead aprons.
- Assisted in complex dental procedures, resulting in successful treatments and reduced recovery times.
- Conducted regular equipment maintenance checks to ensure proper function and longevity of tools.
- Performed radiographic examinations accurately while adhering to safety guidelines; ensuring proper diagnosis support for dentists.
- Trained new dental assistants, providing guidance on best practices and ensuring high-quality patient care.
- Handled emergency situations calmly and efficiently, contributing to positive outcomes under pressure.
- Sterilized rooms and prepped equipment and instruments for Number procedures daily.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
Education
High School Diploma -
Permian High School
Odessa, TX01.1986
Skills
- Patient Scheduling & Coordination
- Insurance Verification & Billing
- Patient Intake & Record Management
- Healthcare Administration & Compliance
- Communication & Customer Service Excellence
- Conflict Resolution & Problem-Solving
- HIPAA Compliance & Confidentiality
- Team Collaboration & Training
- Medical Assistant duties performed
Awards
2023, Community Clinic Code of Ethics-Integrity
Timeline
Patient Coordinator/ Medical Assistant
Community Clinic NWA
12.2021 - 10.2024
Dental Clinic Coordinator
Northwest Arkansas Community College
09.2003 - 07.2020
Lead Registered Dental Assistant
Dr. Benjamin Lee
06.1993 - 06.2002
High School Diploma -
Permian High School