Open To Work
Michelle Bernard-Danielson
Pittsburgh,PA
Summary
Administrative professional with a strong focus on building positive relationships among clients, staff, and management. Exceptional communication skills complemented by expertise in complex problem-solving and conflict resolution. Proven ability in resource allocation and effective schedule management.
Overview
34
34
years of professional experience
Work History
Compliance Analyst
Advantage Behavioral Health
12.2024 - 01.2026
- Oversaw compliance with grievance management policies across multiple states.
- Created a tracking system to streamline reporting of complaints and incidents.
- Investigated grievances, tracked issues, and followed up with clients for timely resolutions.
- Monitored incident report follow-up with state agencies to ensure regulatory adherence.
- Presented quarterly quality meeting insights on complaints, grievances, and incidents.
- Generated reports for state regulatory visits on complaints, grievances, and incidents.
- Tracked and managed incident reports to maintain compliance standards.
Patient Relations Representative and Disability Champion
UPMC McKeesport
02.2018 - 11.2024
- Resolved patient and family inquiries and issues to enhance their healthcare experience.
- Documented and communicated patient and family issues to ensure clarity and prompt resolution.
- Executed actions in compliance with complaint management policy to address patient concerns effectively.
- Facilitated volunteer activities for Patient Representative Function to enhance patient engagement and support.
- Engaged in committees dedicated to enhancing family-centered care and service excellence.
- Assisted family members at care conferences by clarifying and organizing information related to their inquiries.
Administrative Assistant Intermediate
Western Psychiatric Institute and Clinic ECT Dept.
Pittsburgh, Pennsylvania
08.2015 - 01.2018
- Coordinated quarterly visiting fellowship for ECT, ensuring timely scheduling of consultations.
- Managed multiple doctor calendars to maximize appointment efficiency.
- Maintained comprehensive patient database and tracked physicals scheduling.
- Prepared and organized patient charts for accurate record-keeping.
- Generated reports to support team decision-making and compiled retention tracking data.
- Procured supplies to enhance operational efficiency across departments.
- Recorded meeting minutes and maintained employee files for compliance purposes.
- Updated staff through posted notices and email communications regarding relevant changes.
Administrative Assistant
Western Psychiatric Institute and Clinic 12th floor
02.2011 - 08.2015
- Coordinated staff using OneStaff program to optimize workforce management.
- Managed staffing levels to ensure complete coverage for all shifts.
- Utilized Kronos payroll system for accurate timekeeping and reporting.
- Maintained employee files, ensuring compliance and accessibility.
- Tracked employee competencies to support training and development initiatives.
- Captured detailed meeting notes for timely follow-up actions and accountability enhancement.
- Ensured availability of essential supplies for uninterrupted daily operations.
- Prepared expense reports and maintained unit credit card for financial tracking.
- Promoted from Administrative Assistant Associate to Administrative Assistant Intermediate
Office Manager
Apple and Apple P.C.
08.1995 - 05.2010
- Administered daily office operations to ensure smooth workflow and efficiency
- Supervised office staff to foster a collaborative and productive environment
- Maintained employee payroll records to ensure accurate and timely payments
- Compose correspondences to clients
- Administrative support for attorneys
- Provided notarization services for various legal documents to facilitate transactions
- Preparation of documents for legal proceedings
File Clerk
Apple and Apple P.C.
09.1991 - 08.1995
- Filed legal pleadings with courts to ensure timely processing
- Recorded pleadings in files for accurate and accessible documentation
- Maintained organized calendar of court dates and attorney schedules
- Prepared correspondences for clients and defendants to facilitate communication
Education
Edinboro University of Pennsylvania
Thomas Jefferson High School
Skills
- Conflict resolution strategies
- Corrective action planning
- Client engagement
- Attention to detail
- Analytical problem solving
- Interpersonal communication
- Compliance management
- Administrative coordination
Awards
- 07/01/22, Above and Beyond Award
- 01/01/20, UPMC ACES winner
- 01/01/19, Patient Experience Award
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteHybridSalary Range
$60000/yr - $200000/yrTimeline
Compliance Analyst
Advantage Behavioral Health
12.2024 - 01.2026
Patient Relations Representative and Disability Champion
UPMC McKeesport
02.2018 - 11.2024
Administrative Assistant Intermediate
Western Psychiatric Institute and Clinic ECT Dept.
08.2015 - 01.2018
Administrative Assistant
Western Psychiatric Institute and Clinic 12th floor
02.2011 - 08.2015
Office Manager
Apple and Apple P.C.
08.1995 - 05.2010
File Clerk
Apple and Apple P.C.
09.1991 - 08.1995
Edinboro University of Pennsylvania
Thomas Jefferson High School