Michelle Beuk
Trinity,NC
Summary
Results-driven professional with over 15 years of experience in optimizing field operations, coordinating transportation logistics, and ensuring compliance in high-volume environments. Proven track record of enhancing efficiency, reducing costs, and delivering exceptional customer service, underscoring a steadfast commitment to operational excellence.
Overview
26
26
years of professional experience
Work History
Dispatch Coordinator
Cinq Services, LLC
02.2024 - 10.2025
- Managed scheduling and routing of service personnel to optimize efficiency and reduce delays.
- Trained new team members on dispatch protocols and software systems for effective integration.
- Maintained accurate records of dispatched orders, ensuring efficient billing processes and client satisfaction.
- Managed emergency situations effectively, coordinating alternate routes or resources to minimize disruption to the delivery process.
- Controlled costs with optimized route plan to maximize daily appointments and minimize time or field waste.
- Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
- Coordinated with stakeholders to define project scope, objectives, and deliverables aligned with client expectations.
- Negotiated contracts with vendors for cost-effective procurement of services essential for successful project completion.
- Prepared accurate, timely estimates for products and services by analyzing customer requirements, pricing structures, and contract terms.
- Implemented standardized SOPs, workflows, and scalable operational frameworks
- Leveraged operational data and KPIs to uncover inefficiencies, reduce costs, and improve service levels.
Export Documentation Specialist / Logistics Dispatch Coordinator
Hapag-Lloyd, LLC / CP Ships
Kennesaw, GA
09.1999 - 12.2023
- Guaranteed adherence to domestic and international shipping regulations, including hazardous cargo protocols.
- Coordinated international shipments, ensuring compliance with customs regulations and documentation requirements.
- Enhanced customer satisfaction with timely and accurate document preparation for international shipments.
- Responded to high volume of phone and email requests to provide logistics information.
- Scheduled deliveries and pickups according to customer needs.
- Minimized risk exposure by verifying accuracy of documents such as commercial invoices, packing lists, certificates of origin, and bills of lading before submission to relevant parties or authorities.
- Facilitated communication between port authorities, government agencies, and internal and external customers.
- Utilized data and KPIs to identify and eliminate operational inefficiencies.
- Ensured regulatory compliance by staying up-to-date on industry changes and applying knowledge to daily tasks.
- Monitored cargo status and resolved discrepancies to maintain accurate shipping records.
- Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
Education
Bachelor of Science - Chemistry
University of South Florida
Tampa, FL05.2001
Skills
- Critical thinking
- Problem-solving
- Adaptability and flexibility
- Emotional Intelligence and empathy
- Change management
- Communication and collaboration
- Teamwork/Collaboration
- Digital Literacy
- Accountability/Results Orientation
- Time management
Timeline
Dispatch Coordinator
Cinq Services, LLC
02.2024 - 10.2025
Export Documentation Specialist / Logistics Dispatch Coordinator
Hapag-Lloyd, LLC / CP Ships
09.1999 - 12.2023
Bachelor of Science - Chemistry
University of South Florida