Cody Ryan
RENO,NV
Summary
Talented Dispatch Coordinator with years of experience working with communications equipment. Personable employee develops strong relationships with work crews and drivers and promptly addresses customer questions and complaints. Familiar with performing various clerical work tasks such as filing work orders and organizing inventory records.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Dispatch Coordinator
Sierra Nevada Construction
RENO, NV
04.2013 - Current
- Created trouble tickets to dispatch to required technicians.
- Sorted and distributed incoming work orders to appropriate departments for confirmation of accuracy.
- Monitored phone queue, supported emails and retrieved inbound support faxes.
- Forecasted manpower requirements based on daily workload and company targets.
- Kept customers informed of service trucks' whereabouts and expected time of service.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
- Addressed questions, problems or requests for service or equipment.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Arranged for repairs to restore service and schedules.
- Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
- Ordered supplies or equipment to issue to personnel.
- Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
- Prepared daily work and run schedules.
- Advised personnel about accidents, weather conditions or other hazards.
- Dispatched drivers to meet daily delivery needs for company customers.
- Monitored personnel or equipment locations and utilization to coordinate service and schedules.
Skills
- Software familiarity
- Route planning expertise
- Logistics management
- Transportation
- Scheduling proficiency
- Time management
- Prioritizing calls
- Initiative-taking
- Effective communication
- Customer request management
- Materials ordering
- Customer service
- Stress management
- Follow-up procedures
- Goal setting
- Professionalism
- Decision-making
- Quick thinking
- Clear communication
- Reliability
- Training & Development
- Equipment monitoring
- Time management abilities
- Teamwork
- Problem-solving
- Database maintenance
- Multitasking Abilities
- Critical thinking
Certification
- Class A CDL
- OSHA 30
- Traffic Control Supervisor card
References
References available upon request.
Timeline
Dispatch Coordinator
Sierra Nevada Construction
04.2013 - Current