Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Chasitey Sloan

Shelby

Summary

Dynamic Dispatch Coordinator at Fleetnet America with expertise in logistics management and exceptional customer service. Proven track record in optimizing routing and enhancing service quality, resulting in improved client satisfaction. Skilled in utilizing transportation management systems and training staff, ensuring efficient operations and effective communication across teams.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Dispatch Coordinator

Fleetnet America
08.2023 - 04.2025
  • Coordinated dispatch operations, ensuring timely delivery and optimal routing of fleet vehicles.
  • Communicated with drivers and clients to resolve issues and enhance service quality.
  • Utilized transportation management systems to track shipments and manage schedules efficiently.
  • Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
  • Streamlined communication between drivers, customers, and management for improved customer satisfaction.
  • Assisted in training new team members on operational procedures and software tools.

Guest Services Manager

Fairfield Inn And Suites Marriott
10.2021 - 07.2023
  • Managed daily guest interactions, ensuring high satisfaction levels through exceptional service standards.
  • Trained and mentored staff on customer engagement techniques and company policies.
  • Coordinated front desk operations, optimizing check-in/check-out processes for efficiency.
  • Resolved guest complaints promptly, enhancing overall guest experience and retention rates.
  • Optimized scheduling practices to ensure adequate coverage during peak times while controlling labor costs effectively.
  • Collaborated with management to execute promotional events, driving increased hotel visibility.

Front Desk Agent

Best Western Hotels & Resorts
12.2020 - 10.2021
  • Managed front desk operations, ensuring seamless guest check-in and check-out experiences.
  • Coordinated room assignments and maintained accurate reservations using property management software.
  • Provided exceptional customer service, addressing guest inquiries and resolving complaints efficiently.
  • Trained new front desk staff on operational procedures and customer service protocols.
  • Implemented process improvements to enhance workflow efficiency and reduce wait times for guests.

Printer Technician

Jetline INC
02.2018 - 11.2020
  • Diagnosed and resolved printer malfunctions to minimize downtime and maintain operational efficiency.
  • Performed routine maintenance and repairs on various printer models, ensuring optimal performance and reliability.
  • Trained junior technicians on troubleshooting techniques and preventive maintenance procedures to enhance team capabilities.
  • Implemented process improvements that streamlined repair workflows, reducing turnaround time for service requests.

Education

Crest High School
Shelby, NC

Skills

  • Software familiarity
  • Scheduling proficiency
  • Transportation
  • Logistics management
  • Route planning expertise
  • Data entry
  • Customer service
  • Service coordination
  • Microsoft office
  • CRM software
  • Creative thinking
  • Prioritizing calls
  • Calendar and scheduling software
  • Workload management

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Certification

  • Microsoft word, powerpoint, excel, office Training - 2018

Timeline

Dispatch Coordinator

Fleetnet America
08.2023 - 04.2025

Guest Services Manager

Fairfield Inn And Suites Marriott
10.2021 - 07.2023

Front Desk Agent

Best Western Hotels & Resorts
12.2020 - 10.2021

Printer Technician

Jetline INC
02.2018 - 11.2020

Crest High School

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Chasitey Sloan