KeeOctea May
Kansas City,MO
Summary
Accomplished Dispatch Coordinator with a proven track record at Ztrip, enhancing customer satisfaction through expert communication and conflict resolution. Skilled in CRM software and creative thinking, I excel in fast-paced environments, significantly improving client relations and operational efficiency. My approach combines transportation knowledge with exceptional service, driving positive outcomes and repeat business.
Overview
5
5
years of professional experience
Work History
Dispatch Coordinator
Ztrip
03.2023 - Current
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
- Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
- Collaborated with warehouse staff to prioritize shipments based on urgency and importance.
Sales Agent
Two Men And A Truck
08.2021 - 06.2022
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Customer Support Specialist
Concentrix
02.2019 - 08.2021
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Excelsior Springs High School
Excelsior Springs, MO02.2017
Skills
Transportation knowledge
Software Familiarity
Scheduling proficiency
Data Entry
Customer Service
Work Crew Dispatch
Decision-Making
CRM Software
Creative Thinking
Service Vehicle Dispatch
Schedule Management
Call Center Software
Timeline
Dispatch Coordinator
Ztrip
03.2023 - Current
Sales Agent
Two Men And A Truck
08.2021 - 06.2022
Customer Support Specialist
Concentrix
02.2019 - 08.2021
High School Diploma -
Excelsior Springs High School
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