Adrian Grant
Stratford,CT
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Professional logistics professional prepared for this role. Skilled in coordinating, scheduling, and optimizing routes for efficiency. Strong focus on team collaboration and achieving results. Flexible, reliable, and adept with changing needs. Proficient in communication, problem-solving, and multitasking.
Overview
22
22
years of professional experience
Work History
Dispatch Coordinator
Pace Motor Line
04.2024 - 10.2024
- Responded to high volume of phone and email requests to provide logistics information.
- Promoted a positive work environment within the dispatch team by fostering open communication and recognizing individual achievements.
- Maintained accurate records of dispatched orders, ensuring efficient billing processes and client satisfaction.
- Coordinated daily dispatch operations to ensure on-time deliveries and maximize fleet utilization.
- Monitored driver locations in field and solved discrepancies to keep team on-track.
- Managed emergency situations effectively, coordinating alternate routes or resources to minimize disruption to the delivery process.
Operations Manager
Federal Express
10.2013 - 04.2024
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Developed and implemented strategies to maximize customer satisfaction.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
Security Officer
Securitas Security Services USA
04.2003 - 10.2013
- Customer Service
- Recorded incident reports with detailed accounts of occurrences.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Conducted regular patrols of facility to detect and deter security threats.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
Education
No Degree - Architecture
Associate of Science - Architectural Engineering
05.2009
High School Diploma -
05.2003
Skills
- Microsoft Word, Excel, PowerPoint
- Decision-Making
- Transportation knowledge
- Logistics Management
- Scheduling proficiency
- Data Entry
- Software Familiarity
- Team Leadership
- Operations Management
- Customer Service
- Staff Management
- Employee relations and conflict resolution
Activities
Member of Cornwall College High School Football team, 1999 - 2000
Timeline
Dispatch Coordinator - Pace Motor Line
04.2024 - 10.2024
Operations Manager - Federal Express
10.2013 - 04.2024
Security Officer - Securitas Security Services USA
04.2003 - 10.2013
Montego Bay Community College - No Degree, Architecture
Norwalk Community College - Associate of Science, Architectural Engineering
Cornwall College High School - High School Diploma,
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