Hi, I’m
Michelle Bevelheimer
Okemah,OK
Summary
Dynamic Shift Leader with a positive attitude and proven cash handling expertise at Loves Truck Stop. Skilled in team leadership and problem-solving, I enhanced customer satisfaction through exceptional service and effective conflict resolution. Committed to maintaining a safe and organized environment while fostering a culture of accountability and excellence among team members. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
years of professional experience
Work History
Loves Truck Stop and Country Store
Shift Leader
03.2024 - Current
Job overview
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
Rohrer Bus
School Bus Driver
06.2021 - 02.2024
Job overview
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
- Obeyed federal, State and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
- Assisted in emergency preparedness drills, demonstrating appropriate evacuation procedures to students and staff members.
Dollar General Market
Key Holder
04.2020 - 06.2022
Job overview
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by managing cash registers, Bank drops, opening and closing procedures. Assisted with team responsibilities by cleaning, organizing product merchandising and audit preparation.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Streamlined opening and closing procedures as integral member of store staff.
- Fostered culture of accountability and excellence, leading by example and encouraging team growth.
- Conducted thorough audits of cash handling procedures, safeguarding against discrepancies.
Education
Everest CollegeRiverside, CA
Vocational Certification from Medical Assistant
07.2007
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Strong verbal and written communication
Attention to detail
Timeline
Shift Leader
Loves Truck Stop and Country Store
03.2024 - Current
School Bus Driver
Rohrer Bus
06.2021 - 02.2024
Key Holder
Dollar General Market
04.2020 - 06.2022
Everest College
Vocational Certification from Medical Assistant
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