Michelle Biazon
Coral Springs,FL
Summary
Accomplished Healthcare Director of Operations with a strong record in implementing operational strategies that enhance patient satisfaction and safety. Expertise in fostering relationships with key stakeholders, leading to increased referrals and improved healthcare outcomes. Proficient in budget management, cost reduction, and the application of information systems to boost operational efficiency and minimize errors. Committed to advancing healthcare quality through innovative practices and strategic initiatives.
Overview
28
28
years of professional experience
Work History
Senior Director of Operations, Women’s & Children’s Specialty
Memorial Healthcare System-Memorial Physician Group
Hollywood, FL
03.2022 - Current
- Led strategic operations across various pediatric specialty divisions, Maternal-Fetal Care services, and High-Risk OB-GYN Services managing 140 FTE's.
- Collaborated with various stakeholders, including physicians, to design and implement division strategies.
- Created and oversaw division budgets to optimize financial operations.
- Enhanced efficiency by identifying and implementing process enhancements for better patient experience and financial outcomes.
- Maintained patient safety through stringent compliance with quality regulations.
Director, Pediatric Specialty Programs
Memorial Healthcare System
Hollywood, FL
08.2016 - 03.2022
- Physician group administrative lead for eight pediatric specialty programs consisting of 112 FTE
- Maintained compliance with regulatory standards across divisions.
- Collaborated with CFO to develop operational budget.
- Audited division's profit and loss statements to ensure accuracy.
- Collaborated with marketing to design CRM campaigns.
- Monitored and adjusted physician schedules in partnership with practice managers to boost patient accessibility.
- Analyzed internal workflows, driving improvements to boost efficiency and productivity.
- Monitored KPIs to boost performance and quality of the division.
- Supported execution of quality improvement plans while promoting open communication.
Practice Manager, Pediatric Heart Institute
Memorial Healthcare System-Memorial Physician Group
Hollywood, FL
07.2015 - 08.2016
- Oversee pediatric cardiac services practice for Memorial Physician Group.
- Directed everyday activities, controlled monthly financial outlays.
- Identified, interviewed, and employed suitable candidates for diverse roles.
- Managed departmental budgets effectively.
- Contributed to the creation of departmental goals, standards, and objectives paralleling organizational strategy.
- Monitor CGCAHPS, Press Gamey & Meaningful use scores on a monthly basis, implement action plans as needed
- Served as liaison coordinating communication across JDCH and MPG Administration.
Practice Administrator, Cardiac Services & Multispecialty
Tenet Florida Physician Services, LLC
Boca Raton, FL
05.2014 - 06.2015
- Directed outpatient practice activities across multiple locations within Palm Beach County with responsibility for 40 FTEs.
- Led onboarding process for new physicians and mid-levels.
- Handles staff satisfaction and ensures conflict resolution.
- Responsible for scheduling operations, recruitment activities, and payroll management.
- Managed all aspects of practice operations, including HR, customer service and information systems.
- Supervised staff operations focusing on enhancing patient care and ensuring compliance with set standards in the Stress & Echo Lab.
Sr. Administrative Manager, Department of Cardiology and Cardiovascular & Thoracic Surgery
North-Shore LIJ Health System-Physician Group
New Hyde Park, NY
04.2009 - 05.2014
- Delivered strategic oversight to fourteen Cardiologists and four Cardiac surgeons.
- Led and guided a team of twenty-eight staff members across various departments including administrative, nursing, front desk, billing, payroll, fellowship program.
- Collaborated with Hospital Administration and PAANS to meet budget, operational, personnel, and capital needs.
- Facilitated key revenue cycle functions, encompassing scheduling and insurance verification.
- Coordinated with Executive Director of Peri-Operative Services to ensure accurate scheduling in OR and Cath labs.
- Compliant with all JCAHO, NYS DOH, Public Health Law, Institutional and Departmental rules and regulations and makes certain these are properly and completely addressed in Policy and Procedure Manual
- Led development and implementation of strategic plans.
- Offered administrative assistance to the Fellowship Program Director in the department.
Administrative Manager, Department of Cardiovascular & Thoracic Surgery
North-Shore LIJ Health System-Physician Group
New Hyde Park, NY
11.2007 - 04.2009
- Managed and directed team of twenty-eight staff across multiple departments.
- Program Coordinator for fellowship program
- Prepare reports and documents for Certificate of Need (CON) applications
- Plans and coordinates construction projects
- Manage department/division in a fiscally responsible manner; Maintain accurate and current files on all department budgets, capital equipment requests and programs related to operational issues
- Enhanced operational processes using innovative techniques for successful results.
- Keep abreast of all billing, coding and reimbursement related issues as they apply to the division and facilitates staff education in regard to these changes
Practice Manager, Department of General Surgery
NYU Medical Center –Faculty Group Practice
New York, NY
06.2003 - 11.2007
- Oversaw operations of Faculty Group Practice comprising fourteen General Surgeons and two Endocrine surgeons.
- Managed a team of fifteen clerical staff members and two medical office assistants.
- Managed entire spectrum of HR functions encompassing recruitment, compliance, compensation, payroll, benefits and annual performance evaluations.
- Collaborated with Department of Surgery Chairman to develop growth strategies.
- Managed Practice outsource billing, collaborated extensively with McKesson and HTM billing firms.
- Review and authorize yearly budgets
- Accomplishments:
- Increased practice AR, managed Practice budget and maintained monthly goals
- Project manager for first NYU Vein Center and Divisions of Endocrine Surgery
Scheduling/Call Center Manager, Department of Radiology
NYU Medical Center
New York, NY
10.1997 - 07.2003
- Provided administrative direction and coordination for the Department of Radiology
- Supervised twelve agents and monitored all ACD calls: Symposium System
- Maintained, monitored and reviewed productivity reports
- Oversee daily insurance verification process and customer service representatives
- Act as a liaison between all NYU radiology sites, referring physicians and staff
- Register and greet all patients at the front desk, collection of co-payments and deductibles
- Hire, train and orient all new employees via IDX RAD
- Assistant to Chairman, Department of Radiology
Education
MBA - Healthcare Adminstration
American InterContinental University
11-2025
B.S. - Healthcare Management
American Intercontinental University
01.2008
Skills
- Healthcare Network Development
- Physician Recruitment
- Budget & Financial Reporting
- Regulatory compliance
- Stakeholder collaboration
- Process improvement
- Operational excellence
- Team building
- Patient safety
- Project management
Professional Affiliations
- Medical Group Management Association (MGMA)
- American College of Healthcare Executives (ACHE)
Timeline
Senior Director of Operations, Women’s & Children’s Specialty
Memorial Healthcare System-Memorial Physician Group
03.2022 - Current
Director, Pediatric Specialty Programs
Memorial Healthcare System
08.2016 - 03.2022
Practice Manager, Pediatric Heart Institute
Memorial Healthcare System-Memorial Physician Group
07.2015 - 08.2016
Practice Administrator, Cardiac Services & Multispecialty
Tenet Florida Physician Services, LLC
05.2014 - 06.2015
Sr. Administrative Manager, Department of Cardiology and Cardiovascular & Thoracic Surgery
North-Shore LIJ Health System-Physician Group
04.2009 - 05.2014
Administrative Manager, Department of Cardiovascular & Thoracic Surgery
North-Shore LIJ Health System-Physician Group
11.2007 - 04.2009
Practice Manager, Department of General Surgery
NYU Medical Center –Faculty Group Practice
06.2003 - 11.2007
Scheduling/Call Center Manager, Department of Radiology
NYU Medical Center
10.1997 - 07.2003
MBA - Healthcare Adminstration
American InterContinental University
B.S. - Healthcare Management
American Intercontinental University