Michelle Bilbrey
Spur,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Access Control Site Shift Lead
Sitemetric
Afton,TX
09.2025 - Current
- Supervised daily operations to ensure adherence to safety protocols and quality standards.
- Trained and mentored team members on operational procedures and best practices.
- Streamlined workflow processes to enhance efficiency and reduce downtime.
- Implemented training programs focused on skill development and employee engagement.
- Collaborated with management in strategic planning for resource allocation and workforce optimization.
Business Operations Manager
Spur Syndicate LLC
Spur, TX
02.2022 - 06.2023
- Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences.
- Recruited, hired, mentored and trained 4 staff on business procedures, policies, duties and customer care methods.
- Trained new hires, providing information and insight into corporate policies and procedures.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Circulation Manager
The Texas Spur
Spur, TX
07.2018 - 04.2022
- Organized news paper, supplies, equipment and records.
- Greeted patrons warmly and offered to assist with issues or needs.
- Kept up-to-date records of materials, maintained inventory and corrected cataloging errors.
- Responded to numerous reference calls daily, helping patrons with specific information needs.
- Oversaw media, catalog and instructional areas.
- Executed setup and breakdown of speakers, cables and computers.
Communication Officer
Garza County Sheriff's Office
Post, TX
09.2015 - 04.2018
- Developed and executed comprehensive communications strategies to increase brand awareness and engagement.
- Coordinated and directed public relations activities to align with corporate strategic goals.
- Contributed to significant policy and corporate culture updates by writing internal manuals and memoranda.
- Wrote content for press releases, website and social media campaigns.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Education
High School Diploma -
Spur High School
Spur05.2003
Skills
Motivational Leadership
Microsoft Office Proficiency
Budgetary Reviews
Inventory Accuracy
New Hire Training
Operations Management
Negotiation
Management Training
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
- Level II Guard Card
- OSHA 10
- CPR Certified
Timeline
Access Control Site Shift Lead
Sitemetric
09.2025 - Current
Business Operations Manager
Spur Syndicate LLC
02.2022 - 06.2023
Circulation Manager
The Texas Spur
07.2018 - 04.2022
Communication Officer
Garza County Sheriff's Office
09.2015 - 04.2018
High School Diploma -
Spur High School