Michelle Bilby
Eastland,Texas
Summary
Dynamic professional with experience as a Census Enumerator at the U.S. Census Bureau, excelling in data collection and recordkeeping accuracy. Proven ability to engage clients with active listening and provide tailored insurance solutions as a Property and Casualty Insurance Agent. Committed to enhancing operational efficiency and ensuring compliance with industry standards.
Overview
18
18
years of professional experience
Work History
Census Enumerator
U.S. Census Bureau
10.2020 - 12.2020
- Conducted interviews with residents to collect accurate census data.
- Updated and maintained records of completed surveys in database systems.
- Ensured compliance with data collection protocols and confidentiality standards.
- Assisted in resolving challenges faced during data collection efforts.
Intern
State Farm
09.2019 - 12.2019
- Assisted in processing insurance claims, ensuring compliance with company policies and procedures.
- Supported customer service initiatives by addressing client inquiries and providing timely solutions.
- Collaborated with team members to streamline workflow processes and enhance operational efficiency.
- Conducted research on industry trends to assist in developing client-focused insurance products.
Property and Casualty Insurance Agent
Aaron Insurance Agency
05.2003 - 07.2008
- Developed comprehensive insurance plans tailored to client needs and risk profiles.
- Conducted thorough policy reviews to ensure compliance with state regulations and industry standards.
- Collaborated with underwriters to assess risk factors and determine appropriate coverage levels.
- Educated clients on product offerings, enhancing understanding of coverage options and benefits.
Education
Bachelor of Science - Sociology
Tarleton State University
Stephenville, Texas, TX12-2019
License # 1392135 - General Lines Property And Casualty
Texas Department of Insurance License Division
Austin06-2006
Skills
- Active listening
- Data collection
- Polite and professional
- Recordkeeping accuracy
- Customer service
- Data entry
- Conflict resolution
- Computer proficiency
- Complaint handling
Timeline
Census Enumerator
U.S. Census Bureau
10.2020 - 12.2020
Intern
State Farm
09.2019 - 12.2019
Property and Casualty Insurance Agent
Aaron Insurance Agency
05.2003 - 07.2008
Bachelor of Science - Sociology
Tarleton State University
License # 1392135 - General Lines Property And Casualty
Texas Department of Insurance License Division