Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

MICHELLE BISSAKONOU

Battle Creek

Summary

Dynamic business professional with leadership experience in operations, customer service, and sales analysis. Passionate about driving organizational success through strategic management, team development, and continuous learning. Skilled at translating client needs into actionable solutions, building loyalty, and creating efficient business processes that support long-term growth.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Benefits Enrollment Specialist

American Income Life Insurance Company
05.2025 - Current
  • Guide clients through employee benefits enrollment with clear communication and efficiency.
  • Explain insurance options including healthcare, dental, vision, and supplemental plans.
  • Deliver exceptional support by responding to inquiries and resolving concerns promptly.
  • Maintain accurate data entry to ensure seamless onboarding and benefit activation.
  • Collaborate with HR and enrollment teams to ensure compliance and satisfaction.

Independent Life Insurance Representative

Primerica
12.2023 - 05.2025
  • Educated clients on life insurance options, tailoring recommendations to individual needs.
  • Maintained client relationships through effective communication and follow-ups.
  • Ensured all applications met regulatory and compliance standards.

Assistant Manager

Panda Express
12.2021 - 04.2025
  • Led a team of 29 employees, overseeing daily operations and customer satisfaction.
  • Analyzed sales data to identify trends and optimize promotional strategies.
  • Trained and mentored team members, preparing internal candidates for promotion.
  • Implemented inventory management systems to reduce waste and streamline stock control.
  • Fostered a collaborative team environment through positive reinforcement and coaching.

Education

Bachelor of Arts - Business Administration

Olivet University
Olivet, MI
06-2026

Associate Degree - Business Administration

Davenport University
Lansing, MI
07.2023

High School - undefined

J.W. Sexton High School
Lansing, MI
06.2022

Skills

  • - Leadership & Team Management: Inspire and coordinate teams to achieve business goals
  • - Customer Service Excellence: Deliver exceptional experiences that foster brand loyalty
  • - Analytical Thinking: Interpret data to improve processes and boost efficiency
  • - Inventory Management: Streamline stock levels to reduce waste and meet demand
  • - Conflict Resolution: Promote open communication and resolve issues effectively
  • - Technical Proficiency: Microsoft Office Suite, POS systems, and business analytics tools
  • - Team Building: Recognize strengths to delegate effectively and foster collaboration

Certification

  • Certifications & Awards:
  • - Assistant Management Certification
  • - Exemplary Award for Customer Service

Languages

French
Native or Bilingual

Timeline

Benefits Enrollment Specialist

American Income Life Insurance Company
05.2025 - Current

Independent Life Insurance Representative

Primerica
12.2023 - 05.2025

Assistant Manager

Panda Express
12.2021 - 04.2025

Associate Degree - Business Administration

Davenport University

High School - undefined

J.W. Sexton High School

Bachelor of Arts - Business Administration

Olivet University

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