Michelle Blankenship
Pearisburg,USA
Summary
Experienced professional with over 20 years in fast-paced environments, specializing in clerical, machine parts, and records management. Friendly and reliable team player with strong critical thinking skills and excellent judgment. Capable of working independently and collaboratively, consistently exceeding requirements and improving processes. Diligent worker with exceptional communication and task prioritization abilities, ensuring efficient and effective completion of all tasks.
Overview
23
23
years of professional experience
Work History
Maintenance Support
James Hardie
12.2021 - Current
- Enhanced decision-making processes by supplying management with accurate maintenance data.
- Enhanced operational efficiency by analyzing maintenance data patterns and suggesting specific improvements.
- Increased visibility into potential roadblocks by proactively identifying maintenance bottlenecks and suggesting solutions for timely resolution.
- Streamlined maintenance processes for increased efficiency through detailed data examination and process optimization.
- Ensured regulatory compliance by maintaining accurate records of all maintenance activities and equipment statuses.
- Provided training on proper documentation procedures to field technicians, ensuring consistent recording practices throughout the organization.
- Conducted root-cause analyses for recurring issues, resulting in long-term resolutions and improved asset functionality.
- Facilitated continuous improvement initiatives within the organization by leveraging insights gained from ongoing data analysis efforts.
- Collaborated with maintenance teams to ensure critical spare parts were readily available, minimizing downtime due to equipment failures.
- Coordinated cross-functional efforts to address material obsolescence issues, minimizing negative impacts on production schedules and budgets.
- Optimized storage space utilization by reorganizing shelving layout and product placement based on demand patterns.
- Enhanced cross-functional collaboration by working closely with other departments to ensure accurate and timely fulfillment of material requests.
- Streamlined the storeroom organization for efficient retrieval of items, reducing wasted time for employees.
- Processed requests for parts and services.
- Established strong relationships with vendors, ensuring timely delivery of supplies and equipment maintenance support when needed.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
Steel Manager / Sigma NEST Programmer
Cogar Manufacturing
04.2019 - Current
- Creates instructions for machinists.
- Reviews 3D CAD design blueprints.
- Makes calculations for programming including where materials should be cut.
- Translates instructions into a computer automated manufacturing (CAM) program.
- Communicates with engineers
- Checks completed programs by running simulations or tests.
- Analyzes job order and performs necessary calculations.
- Writes programs and modifies existing ones for increased efficiency.
- Analyzes and selects speeds and cutting tools for programs.
- Makes improvements to set up times for a task and contouring of complex shapes.
- Simplifies tooling time for workers and increases productivity for the client.
- Evaluates all completed designs to validate their functions and ensure they successfully reduce time and money for the client.
- Monitors all programs to make sure they follow blueprint instructions and safely and successfully complete the task.
Sales Administrator
Thomson Linear
08.2018 - 02.2019
- Accurately managed purchase order entries for assigned customers Obtained orders from customers (Email, websites, fax, etc.)
- Verified pricing, terms & delivery, etc. Entered orders into SAP.
- Managed return material authorizations for assigned customers in a timely and accurate manner.
- Developed quality relationships with assigned customers by ensuring timely follow-up to customer. Communicated customer needs to a scheduling team.
- Carried out responsibilities assigned within limits of established policies and procedures and took initiative in customer problem resolution.
- Maintained quotes and customer surcharges in SAP for all customers
- Handled top accounts that are assigned with personal attention.
- Thorough understanding and knowledge of company order processing system. Efficient and accurate order processing.
- Expedited and processed quotations via telephone, fax, electronic mail, and written correspondence. Liaison for other types of inquiries including special product quotes, deviations to policy, competitive/blanket pricing, freight terms, etc.
- Treated customers as partners to our business building a relationship of trust, respect, and courtesy in day-to-day communications.
- Courteous and efficient communications between internal and external customers to assure expectations were accurately understood between all parties.
- Maintain confidentiality
Sales Assistant
Motion Control Systems Inc
01.2011 - 08.2018
- Accurately managed purchase order entries for all customers. Verified pricing, terms & delivery, etc.
- Entered orders into SAP system
- Managed return material authorizations for all customers timely and accurately. Assisted in maintaining accuracy of sales forecast.
- Developed positive customer relationships through friendly greetings and excellent service. Worked collaboratively in team environment.
- Verified and maintained production schedule.
- Helped customers with questions, problems and complaints via telephone and electronic mail.
- Prioritized and accomplished wide range of tasks each day.
- Maintained adherence to all company protocols.
- Maintained records related to sales and production Prepared outgoing shipments.
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Contacted customers as soon as issues arose to immediately find resolution before the problems escalated.
Leasing Consultant
Knollwood Apartment Homes
05.2004 - 01.2011
- Coordinated appointments to show marketed properties. Delivered positive, effective sales presentations.
- Invited prospects to fill out an application upon completion of the property tour. Escalated any major issues to the property manager for immediate remediation. Resolved conflicts between tenants in the most effective manner.
- Performed background checks on all apartment applicants.
- Distributed and followed up on tenant renewal notices.
- Toured the property with prospective tenants and provided a wealth of information in regards to key features.
- Kept meticulous records of all correspondence with and from tenants.
- Experienced with new construction, luxury apartment buildings, condominiums and 55+ communities and units.
- Validated rental eligibility by using CMG Leasing's verification process.
- Developed and maintained relationships with clients through networking, postcards and cold calling. Collected rent and tracked resident payments and information.
- Managed all aspects of customer service, including greeting clients, showing apartments, preparing leases and resolving resident issues.
Administrative Assistant
New River Industries
01.2002 - 05.2004
- Checked accuracy and integrity of files and resolved errors.
- Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
- Assisted with correspondence, reports and special projects.
- Developed, released and monitored daily schedules to ensure schedule adherence and the on-time completion of finished products.
- Worked with the engineering, production and testing departments to implement corrective actions for missed milestones.
- Developed production schedules according to deadlines for existing orders and sales forecasting. Compiled and analyzed data using spreadsheets or other databases.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Accepted and finalized product returns.
- Contacted customers as soon as issues arose to immediately find resolution before the problems escalated.
Education
Business Management -
Bluefield State College
Bluefield, WVHigh school - Drafting
Narrows High School
Narrows, VA06.1994
Skills
- Order Entry
- Records Management
- Multi-tasking
- Predictive maintenance
- Data quality assurance
- Asset management
- SAP
- Hexagon
- Strong work ethic
- Problem-solving
- Time management
- Attention to detail
- Verbal and written communication
- Analytical problem solving
- Maintenance support
- Maintenance support systems
Timeline
Maintenance Support
James Hardie
12.2021 - Current
Steel Manager / Sigma NEST Programmer
Cogar Manufacturing
04.2019 - Current
Sales Administrator
Thomson Linear
08.2018 - 02.2019
Sales Assistant
Motion Control Systems Inc
01.2011 - 08.2018
Leasing Consultant
Knollwood Apartment Homes
05.2004 - 01.2011
Administrative Assistant
New River Industries
01.2002 - 05.2004
Business Management -
Bluefield State College
High school - Drafting
Narrows High School
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