Michelle Blevins
Sandy,OR
Summary
Skilled Customer Returns Processor with 25 years of experience managing product returns for local retailers. Track record of completing tasks with efficiency and thoroughness. Focused on supporting business productivity goals and ensuring high-quality customer service.
Overview
25
25
years of professional experience
Work History
Returns Clerk
Ingram Entainment
03.1998 - 07.2023
- Unloaded, inspected and stored damaged and returned products.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
- Adhered to company safety guidelines to minimize warehouse accidents.
- Documented returned product details in [Software] inventory tracking system.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Increased productivity through streamlined processes and system efficiency.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Cross-trained and provided backup support for organizational leadership.
- Trained staff on operating procedures and company services.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Education
GED -
Estacada High School
Estacada, OR06.1988
Skills
- Corrective Actions
- Complex Problem-Solving
- Team Support
- Production Lines
- Warehouse Procedures
- Customer Order Fulfillment
- Returns Logging
- Inventory Distribution
- Merchandise Packaging
- Product Availability
- Weight and Measurement
- Sweeping and Mopping
- Hand Trucks
- Goods Transportation
- Confidential Records Management
- OSHA Standards
- Preventive Maintenance
- Inventory Management Procedures
- Materials Movement
- Restocking
- Reading Comprehension
- Closing Procedures
- Cooperative Attitude
- Training Junior Team Members
- Quality Control
- Handling Materials
- Basic Mathematical Calculations
- Defect Tracking
- Maintaining Clean Work Areas
- Product Location
- Returns Policies
- Company Guidelines
- Customer Inquiries
- Efficient Routing
Timeline
Returns Clerk
Ingram Entainment
03.1998 - 07.2023
GED -
Estacada High School
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